University of Ottawa

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Job Type:

Employee

Duration in Months (for fixed-term jobs):

24

Job Family:

IT Support

# of Open Positions:

1

Faculty/Service - Department:

Administration and Operations, Faculty of Health Sciences

Campus:

Lamoureux Hall

Union Affiliation:

N/A

Date Posted:

July 18, 2025

Applications must be received BEFORE:

July 29, 2025

Hours per week:

35

Salary Grade:

Non-Union Grade NM2

Salary Range:

$115,781.00 - $144,726.00

About the Faculty of Health Sciences:

Make your mark with the Faculty of Health Sciences! Health matters to everyone and we are committed to becoming a nationally and internationally recognized leader in innovative approaches to active living, health promotion, and quality health services. Our success lies in our students and our people. Join us and every day you will have the opportunity to make a meaningful impact as we grow together and make a great faculty even better.

About the Faculty of Education:

The Faculty of Education, along with its commitment to the promotion, advancement, and dissemination of knowledge in the field of education in general, is actively involved in teacher training. Located on the unceded ancestral lands of Algonquin peoples, the Faculty of Education is proud to promote equity, diversity, and inclusion. Moreover, according to the latest QS ranking, our faculty is ranked among the top 100 in the world, and fifth in Canada, for research.

Position purpose:

Reporting to the Directors of the Faculty of Health Sciences and the Faculty of Education, manages a team of IT professionals engaged in the development, maintenance and support of IT solutions. May be responsible for one large application or for a group of smaller applications. Is responsible for highly valued IT assets on which the University’s business operations are almost completely dependent.

This is a contract or temporary assignment for a two-year (2) pilot project.

The Senior IT Manager is responsible for the strategic and operational management of IT services for both faculties. The incumbent leads a cross-faculty team, fostering a collaborative and integrated approach. The incumbent will be responsible for supervising a team of 6 people and coordinating the technological activities of both faculties under a shared governance (ie: about 16 applications, technical support for approx. 800 computers and other research-related equipment, and about 4100 tickets/year), preserving the needs and characteristics specific to each faculty, identifying and exploiting synergies between the two faculties to optimize resources and services, promoting the use of common technological strengths and assets in order to offer an improved, coherent and efficient service to both faculties.

This position requires a strategic vision, a great capacity for adaptation, and the mobilizing leadership needed to succeed in a changing environment.

The workplace is located on the main campus at Lamoureux Hall (Faculty of Education), as well as at the Lees Campus at the Faculty of Health Sciences building.

In this role, your key responsibilities include:

• Business case preparation: Collaborates with client managers to identify new business needs and other opportunities for technology to be applied to solve business problems, increase administrative efficiency and lower administrative costs, and improve services. Evaluates the technical, economic, and operational feasibility of different approaches to solving business problems. Develops project proposals.
• Project management: Creates or oversees the creation of detailed project plans using sophisticated tools with a detailed understanding of project planning techniques and critical path analysis concepts. Negotiates with client managers and IT managers in other departments to organize inter-disciplinary project teams according to the needs of each project. Provides guidance to multiple project managers working simultaneously on different projects. Ensures that appropriate activity and progress reports are prepared regularly with respect to systems development projects. Ensures appropriate controls are built into the project plan. Ensures risks are monitored and managed over the course of each project, ensures that risk mitigation strategies are implemented where necessary.
• Technical resources management: Plays an integral role in overall IT resources planning, including the development of the annual resource allocation plan.
• Human resource management: Manages a team of IT professionals involved in multiple IT development projects and support activities. Provides direction to staff regarding project planning and management, development methods, design alternatives, and technical options. Fosters a positive work environment and teamwork. Recruits/discharges staff, evaluates their performance, ensures adequate personal and professional development, identifies development needs and recommends appropriate training strategies.
• Business process analysis and design: Oversees the design of complete solutions to complex business problems using expert knowledge of technology, business process analysis techniques, business process re-engineering, and workflow analysis. Applies the concepts and principles of change management, ensures that appropriate communication strategies are put in place with respect to new projects and business process changes.
• IT solutions development: Direct all aspects of systems analysis and design, programming and debugging, quality assurance testing, technical and user documentation, and system implementation. Evaluates or oversees the evaluation of “buy” and “build” approaches to meet business requirements. Develops requests for information and/or requests for proposals to solicit commercial software alternatives, and conducts detailed functional and technical evaluations of commercial software products. Chooses the appropriate design architectures for University applications.
• Change management: Ensures that appropriate change management strategies are in place for all supported applications. Ensure that appropriate maintenance and support services are available for supported applications. Addresses escalated clients’ concerns.
• Methods, tools, techniques, and standards: Stays abreast of new technology, work methods, and techniques associated with all aspects of computing. Proactively researches technologies and tools that are of potential interest to the University; conducts formal evaluations of new products and builds business cases for the acquisition of new tools where appropriate. Defines or participates in the definition of the methodology and standards for systems development. Implements mechanisms to ensure that staff understands and follows the methodology and standards.
• Communications: Regularly writes official documents relating to technical subjects or to complex business processes for middle and senior management or for external consumption (e.g. product evaluations, project proposals, project charters, requests for information, etc.). Delivers solutions and explanations to nontechnical clients.

What you will bring:

• University degree in Computer Science, Management Information Systems (MIS) or related field or an equivalent combination of education and experience.
• Minimum 10 years of experience in a complex and diverse IT environment demonstrating experience in project planning and management, risk analysis and IT resources management.
• Knowledge of the University’s information technology policies, procedures and standards.
• Experience working with various software development methodologies, tools, and techniques (systems analysis, data modelling, database design, system design, programming, quality assurance, documentation, change and problem management, etc.).
• Experience using software metrics; formal estimation methods, defect measurement, etc. Experience managing a team of IT professionals.
• Analytical and problem-solving skills.
• Negotiating, interpersonal and communication skills.
• Bilingualism – French and English (spoken and written).

Key Competencies at uOttawa:

Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.

Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.

Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.

Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.

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