Digital Realty

Position Title: ServiceNow Architect

Location: Dallas, Austin, Ashburn, or Boston (Hybrid)

Your role

As a ServiceNow Architect, you will be designing solutions for the ServiceNow platform and will be responsible for the overall design of a large-scale enterprise application using best practices. In addition to creating technical solutions, you will also be responsible for developing technical documentation and implementation guides in liaison with the company’s Enterprise Architect.

What you’ll do

• Provide and socialize domain, architecture, and technical projects to the business
• Provide strategic recommendations on technical best practices and industry trends
• Analyze and estimate the time required to design, develop and implement technical solutions
• Participate in business requirements meetings and provide a framework and inputs for developers to operate within
• Prepare flows and workflows for overall solutions
• Collaborate with business stakeholders and members of the platform team
• Know end-to-end ServiceNow modules and solutions
• Interface with business subject matter experts where required
• Develop system documentation, including design documents, process flows, and secure development standards
• Define the architecture of ServiceNow implementations and oversee their successful deployment
• Host Design Authority meetings to review technical solutions for approval
• Propose integration methodologies with other systems as required
• Develop Visio diagrams and high/low-level designs
• Manage upgrade cycles
• Evangelize and implement new release functionalities to add business value
• Review instance performance and propose improvements to the end-user experience
• Manage all security and audit related activities compliant with a SOC 2 environment

What you’ll need

• Deep knowledge of ServiceNow solutions
• 5+ years’ experience in an Enterprise environment with multiple integration points
• 5+ years’ experience in the design and implementation of ServiceNow solutions
• 5+ years’ experience in architecting and deploying large-scale ServiceNow solutions
• Strong analytical skills to identify problems and recommend solutions
• Excellent understanding of ITIL processes
• 5+ years’ experience with web technologies
• 5+ years’ experience with industry standard productivity tools (Excel, Visio etc.)
• Fluent verbal and written English skills are essential
• Experience collaborating with virtual teams across multiple regions.
• Experience using mainstream development methodologies e.g. waterfall and agile
• Expert-level diagramming (Visio)
• Natural communicator: Able to engage your stakeholders, colleagues, and team members in a natural way both verbal and written. You speak clearly, coherently and are persuasive. You foster an environment where people feel free to communicate.
• Experienced facilitator, prepare and facilitate interviews and workshops, being creative in choosing the right format to ensure stakeholder buy-in.

Desirable Skills (Differentiators)

• Data Centre / Data Centre options experience
• Experience delivering global, enterprise-wide deliverables.

Essential Certifications

• ServiceNow – Certified Technical Architect (CTA)
• ServiceNow – Certified System Administrator (CSA)
• ITIL foundation
• ServiceNow – Certified Implementation Specialist – (CIS-ITSM)

Desirable Certifications

• ServiceNow – Certified Application Developer (CAD) – (CIS-ITSM)

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and X.

A bit about our Digital team

ur IT team is at the heart of our business. We develop infrastructures, design and build networks, support servers and provide the first line of support by delivering rich connectivity for our customers. With new data centers coming online all the time, it’s a rapidly changing technical environment so our team is always ready to innovate and take the lead on projects. We constantly develop, deploy and support vital networks and data services that drive business performance and improve life for customers around the globe.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

Our published pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and geographical location. Individual pay is based on additional factors including but not limited to job-related skills, experience, and relevant education and/or training. Moreover, an employee’s total compensation package varies by role and may include salary, cash bonus or commissions, and equity awards not quantified below.

Compensation range: $150,000 - $170,000 annually. This compensation range represents the Company’s good faith belief as to what it will pay as a base salary/hourly rate for this position at the time of this posting.

Benefits: For this role, Benefits include medical, dental, vision, life and AD&D insurance, 401k match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more.

This is an exciting time to join our business so apply now and make your mark on our future.

Notes:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.