Innova Solutions

Innova Solutions has a client that is immediately hiring for a QA Analyst position

Title: QA Analyst

Position type: Full-time/Contract

Duration: 6 Months with Possible Extension

Location: Charlotte, NC | Chandler, AZ | Des Moines, IA | Dallas, TX | Minneapolis , MN (Hybrid)

As a QA Analyst, you will:

• Review business and system requirements to design and execute test strategies that ensure the application meets expectations.
• Create and manage test cases and test data, collaborating with data teams to ensure comprehensive test coverage.
• Perform validation and regression testing after production deployments, including during off-hours or weekends when needed.
• Identify and document defects, working closely with product and technical teams to confirm and resolve issues.
• Represent the QA function in project meetings, scrum teams, and release planning sessions, acting as the main point of contact for UAT.
• Ensure compliance with risk and regulatory standards, coordinating with stakeholders to support risk mitigation efforts.
• Collaborate with cross-functional teams, including business analysts, developers, and product managers, to align on testing goals.
• Maintain testing documentation, including standards, procedures, and release readiness checklists.
• Contribute to process improvements by identifying opportunities to streamline testing activities and enhance quality outcomes.

The ideal candidate will have:

• Ability to interpret business and technical requirements and translate them into effective test cases and scenarios.
• Hands-on experience with IVR/IVA systems and understanding of how voice applications function in a contact center environment.
• Familiarity with telephony platforms such as Genesys, Nuance, Dialogflow CX, or Five9.
• Comfort working with manual and automated testing tools, including test management platforms like ALM or Octane.
• Understanding of agile methodologies, including participation in Scrum or Kanban teams and use of tools like Jira.
• Experience reviewing voice design flows and functional specifications to validate system behavior.
• Ability to manage UAT cycles, including planning, execution, defect tracking, and coordination with stakeholders.
• Awareness of compliance and risk considerations in testing processes, especially in regulated environments.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Yash Choudhary

Associate – Recruitment

PAY RANGE AND BENEFITS:

Pay Range*: $42.00 - $47.00 per hour

• Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America’s Best Employers for New Grads by Forbes (2024
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/

Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral.

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.