Virtusa

Servicenow Senior Tech Lead - (CREQ226837)

Description

TSTS

We are seeking a highly skilled ServiceNow SAM Pro Specialist with hands-on experience in building custom integrations with SaaS publishers and implementing both Out-of-the-Box (OOB) and custom SAM Pro integrations for major software publishers. The ideal candidate will have deep technical expertise in ServiceNow Software Asset Management (SAM Pro), including license models, entitlement normalization, discovery, and lifecycle management

Key Responsibilities

Lead and implement ServiceNow SAM Pro integrations with SaaS publishers (e.g., Microsoft 365, Adobe, Salesforce, Oracle, AWS, etc.), including both OOB connectors and custom APIs.

Build, configure, and maintain custom integration frameworks to support non-standard or emerging SaaS vendors.

Collaborate with procurement, IT asset management, and vendor management teams to ingest procurement and entitlement data from ERP systems (e.g., Oracle Fusion, SAP).

Develop and optimize normalization rules, reconciliation jobs, and license metric mappings in SAM Pro.

Conduct data analysis and health checks to validate license positions and ensure compliance with publisher audit requirements.

Define integration requirements, create technical design documentation, and support the development lifecycle including UAT and production deployment.

Guide stakeholder workshops and act as a subject matter expert on SAM Pro licensing models, discovery methodologies, and optimization strategies.

Support ongoing operationalization of the SAM Pro module by enabling automation and process standardization.

Primary Location

: IN-TN-Chennai

Schedule

: Full Time

Employee Status

: Individual Contributor

Job Type

: Experienced

Travel

: No

Job Posting

: 17/07/2025, 6:58:33 AM