Optus

At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers

The Principal Network Operations for IP Services Access & Core plays a pivotal leadership role in ensuring the operational performance, reliability, and strategic direction of IP technologies within the Optus Network. This includes coordinating incident, change, and problem management processes, while managing a team of Senior Technical Specialists and indirectly leading the Genesis Managed Service partnership. The role is focused on resolving complex faults, driving long-term problem resolution, and embedding continuous improvement to minimise service disruptions across IP Access and Core environments

In addition to operational leadership, the role has a strong strategic focus—championing the development and implementation of AI and automation within Network Operations, improving network resilience, and reducing risks such as single points of failure. The Principal is also a key contributor during crisis scenarios, translating complex technical updates into executive-level insights. With a strong customer-centric approach, the role supports broader transformation initiatives across the network, influencing service management, network design, and technology evolution to ensure outstanding customer experience and operational excellence

The day to day

• Supervise the resolution of complex network faults and lead technical investigations to identify root causes and implement permanent solutions in collaboration with internal and external business partners.
• Implement and recommend process changes to provide efficiency, improved reliability, and consistent outputs
• Managing escalations from the Service Assurance Managers / Stakeholders
• Mentor, manage and guide a team of up to 12 Technical Specialists, driving performance through coaching, strategic direction, and operational leadership.
• Supervise and review critical service levels and KPIs from the Managed Service partner, ensuring continuous improvement and operational accountability.
• Represent Network Operations in planning and delivering network upgrades, expansions, and onboarding of new technologies to support revenue growth and customer retention.
• Lead transformation initiatives focused on automation, service resilience, and strategic improvements in line with business goals.
• Maintain strong interworking relationships with service partners and represent the IP Access and Core team in governance forums, change boards, and service performance reviews

Why you are our next Principal Network Ops – IP Services Access and Core

• Proven experience leading technical teams, with a strong track record in building high-performing teams, setting strategic direction, and delivering in high-pressure environments.
• Extensive experience in IP technologies (CPC, DDoS, Firewalls) and infrastructure, with a solid understanding of service operations and network performance.
• Ability to lead major initiatives including AI and automation in operations, aligning with medium-term organisational goals to improve efficiency while managing costs.
• Good ability to engage and influence internal stakeholders, Managed Service Providers, and vendors to ensure alignment, accountability, and continuous service improvement.
• Skilled in working across business units and engineering teams to drive outcomes, manage competing priorities, and contribute to long-term strategic planning.
• Superb communication and presentation skills, with the ability to represent Network Operations at senior leadership forums, articulate business needs, and influence strategic decisions

What’s in it for you?

• 3 days in the office, 2 days remote – with flexible hours to suit!
• Inclusive gender neutral paid Parental Leave of up to 16 weeks
• Competitive leave including 2 additional 'Connected Leave' days
• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
• Own your own growth by accessing an extensive online and facilitator led learning catalogue.
• Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

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