IQ-EQ

Company Description

ABOUT IQ-EQ

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.

We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.

We’re driven by our Group purpose, to power people and possibilities.

Job Description

Due to continued growth, we are seeking an experienced Application Services Analyst to join our global team. This role is focused on providing specialist support and administration for our client delivery applications, ensuring they operate efficiently and securely. You will be responsible for developing, documenting, and supporting business solutions and reports, while also managing system access, processes, and controls across our application suite.

WHAT YOU WILL DO

• You'll gather and analyse requirements to efficiently deliver accurate reports and project outcomes aligned with end goals.
• You'll develop and maintain customised reports based on client needs, ensuring clarity, relevance, and usability.
• You'll investigate and resolve issues by applying known solutions, documenting findings, and supporting incident and problem resolution.
• You'll oversee, administer, and support key business applications while ensuring compliance with established processes and controls.
• You'll collaborate globally to design and review reports, identify and document gaps or enhancements, and continuously seek improvements to meet evolving business requirements.

WHAT WE OFFER

• This role follows the Mauritius daytime working hours.
• Comprehensive remuneration: Competitive financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
• Pension Scheme: Generous employer contribution with the ability to allow and increase employee contributions
• Wellbeing: Additional social benefits such as medical insurance & life assurance, access to onsite gym as well as engaging with our local community via sports activities, charity programmes & environmental initiatives.
• Flexible working: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend.
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day

Qualifications

• Graduate degree, preferably in IT related disciplines
• Professional certifications such as PMP, ITIL or equivalent
• Experience across application delivery.

ABOUT YOU

• A Minimum of 2 years’ experience in a similar user-facing role supporting multiple business applications in a mission critical environment
• Understanding of application platforms, business rules and data flows through systems.
• Experience of coding in programming languages such Excel VBA, VB.net, Java, C# or any .net language is advantageous
• Data analysis experience, database administration knowledge, data mining and manipulation
• Comfortable using APIs, SQL query writing, report development / BI tools (Crystal, SSRS, SSIS, Tableau)

Company, product, and market knowledge

• Excellent communication skills in both written and oral form, with staff members, customers, suppliers, and the management team with the ability to make decisions, act and get results
• Personal presence, integrity, and credibility
• Ability to solve problems either independently or by utilising other members of the team where necessary

Languages

• Fully proficient spoken and written English, additional European languages will be an asset
• French would be beneficial

Additional Information

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,500+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.