Restaurant Brands International

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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Job Summary: The Director of Operations Standards will be responsible for defining, implementing, and maintaining brand standards across all restaurant locations to ensure consistent, high-quality customer experience and operational excellence. This role involves developing comprehensive audit programs, monitoring compliance with regulatory, industry, and proprietary standards, and driving continuous improvement initiatives to enhance customer satisfaction, food safety, and overall brand integrity. oversee the restaurant evaluation program, brand standards, and operations execution. This role is perfect for a strategic and operations-driven leader who thrives in a fast-paced, franchise-centric environment, and is passionate about enhancing brand operations, driving guest satisfaction, and achieving business success.

Job Description:

• (50%) Brand Standards Governance
  • Serve as subject matter expert on brand standards and operations
  • Oversee the development and maintenance of brand standard guidelines, including visual and verbal elements
  • Lead the brand standards governance process for all restaurants
  • Collaborate with franchisees, restaurant teams, and internal cross-functional teams to maintain standards across all categories
  • Conducts restaurant visits regularly to ensure sites are operating at Brand Standards and to partner with restaurant teams to identify Brand Standard opportunities
  • Conduct thorough assessments of food preparation, cooking procedures, dining area conditions, cleanliness, safety, and overall guest experience
  • Train and coach direct reports, internal field partners, ops leaders, and influential franchisees on best practices for upholding brand standards, food safety, and operational excellence
  • Monitor industry trends and regulations to ensure brand standards remain current and compliant
  • Foster strong relationships with influential franchisees, acting as a key liaison between Operations leadership and field operations teams.
• (50%) Restaurant Evaluation Program
  • Oversee the restaurant evaluation program and performance for all restaurants - responsibilities include developing and implementing the evaluation framework, managing and mentoring the specialist team, overseeing evaluation execution and reporting, assessing internal controls, and staying updated on industry trends and regulations
  • Design and execute robust audit programs to ensure compliance with food safety, health, sanitation, and brand standards to drive guest outcomes
  • Propose and implement programmatic changes that improve operational metrics to senior leadership, influential franchisees, and field leaders
  • Manage national team of specialist responsible for execution of the restaurant evaluation program
  • Train and coach specialists on best practices to consistently uphold restaurant evaluation program execution and performance standards
  • Analyze audit data and customer feedback to identify areas for improvement and implement data-driven solutions
  • Manage the restaurant evaluation program budget, allocating resources effectively to achieve brand goals, and presenting updates to senior leadership.

Qualifications:

• Bachelor’s degree in operations management, Business, or a related field.
• 7+ years of experience in Quick Service Restaurant (QSR) operations with P&L ownership and responsibilities.
• Proven experience working with franchisee portfolios and liaising with field operations on behalf of a brand.
• Expertise in developing and designing training content, operations manuals, and instructor-led materials for the restaurant industry.
• Strong background in managing restaurant evaluation programs and operational compliance.
• Strong written and oral communication skills, with experience presenting to executives and franchisees.
• Ability to work cross-functionally with teams across Marketing, Operations, Technology, Development, Digital, and Field Support.
• Ability to travel up to 40%

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.