D R Horton

Description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

DHI Communities is a multifamily development division of D.R. Horton, Inc.

DHI Communities is currently looking for a Centralized Services Agent-PM. The right candidate will be dedicated to creating a seamless support for our onsite team members. This position will help build upon leasing and system processes/procedures, addressing customer needs and supporting business priorities, including customer relations and our onsite team members.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Maintain and manage list of inquiries from interested renters prior to community opening
• Respond to all interest list inquires, promoting the new community, understand home/floor plan features, apply that product knowledge by communicating to the customer the value and overall experience of living at a DHI Communities (DHIC) Build-To-Rent community
• Build relationships and create urgency with future residents
• Answer community calls when leasing office is closed and return missed calls as needed throughout the week
• Respond quickly and courteously to resident concerns and questions then take prompt action to solve problems and/or document requests as needed
• Enter and maintain all information and correspondence in the property management operating system
• Follow up with new residents 3-7 days after moving, reinforcing our commitment to consistent service which will continue throughout the resident life cycle
• Work closely with maintenance to assist with daily community follow up
• Correspond/assist with all new and unassigned and missed leads
• Support the customer experience by participating in programs and initiatives to improve engagement and guide community success
• Work with the property operations team and community leasing teams to build an environment of collaboration and create a seamless experience for our guests, residents, and teams
• Maintain internal metrics and produce performance reports
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Assist with daily resident correspondence utilizing our CRM and property management platforms
• Share marketing information as needed for communities via digital platform in a timely manner
• Assist in testing and reviewing current and new processes
• Must be able to work a flexible schedule, which may include shifts during evenings, weekends, and holidays
• Ability to work overtime
• Ability to travel overnight

Qualifications

Required Qualifications

• High school diploma or general education degree (GED)
• Two (2) years related experience in leasing, sales, customer service, or related field
• Ability to multi-task and prioritize in a very fast-paced, every growing environment
• Strong interpersonal skills with ability to influence others
• Proficiency with MS Office and email

Preferred Qualifications

• Bilingual a plus
• Knowledge of property management software system, including OneSite, ILM, or Propertyware preferred

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo