PricewaterhouseCoopers

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

SAP

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives.

• Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

• Job Summary:**

We are seeking a highly skilled Senior QA Engineer with extensive experience in Microsoft Dynamics CRM to join our team. The ideal candidate will have a deep understanding of CRM functionalities and a proven track record of ensuring quality in CRM implementations and customizations.

Responsibilities

• Develop, maintain, and execute test plans and test cases for Microsoft Dynamics CRM applications.
• Collaborate with cross-functional teams to understand requirements and provide QA insights throughout the development lifecycle.
• Perform functional, integration, regression, and performance testing of CRM systems.
• Identify and document defects, and work closely with developers to ensure timely resolution.
• Validate CRM configurations, customizations, and workflows to ensure they meet business requirements.
• Utilize automated testing tools to enhance testing efficiency and coverage.
• Participate in code reviews and provide feedback from a QA perspective.
• Ensure compliance with industry standards and best practices in software testing.
• Assist in the creation of user acceptance testing (UAT) plans and support UAT activities.
• Continuously improve test processes, methodologies, and tools.
• Good to have:**
• Experience with Azure DevOps or similar CI/CD tools.
• Knowledge of API testing and tools such as Postman or SoapUI.
• Understanding of data migration and ETL processes in CRM environments.
• Exposure to global CRM implementations and multi-language setups.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in software quality assurance, with at least 3 years focused on Microsoft Dynamics CRM.
• Strong knowledge of CRM functionalities, including Sales, Service, Marketing modules, and custom entities.
• Experience with test automation tools and frameworks (e.g., Selenium, TestComplete, etc.).
• Familiarity with CRM customization tools such as Power Platform, Power Automate, and Power Apps.
• Proficiency in SQL and database testing.
• Excellent analytical and problem-solving skills.
• Strong communication skills, with the ability to work effectively in a team environment.
• Experience with Agile/Scrum methodologies is preferred.
• Certifications in Microsoft Dynamics CRM or related technologies are a plus.

Mandatory Skill Sets-

CRM functionalities, SQL, Selenium. Any Framework

Preferred Skill Sets-

Azure API Management, Azure DevOps.

Years of Experience required-

4 to 6 Years

Education

Qualifications-

BE/B.Tech

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Microsoft Dynamics 365 Customer Relationship Management (CRM)

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Analysis, Communication, Creativity, CRM Analytics, CRM Implementations, CRM Project Management, Customer Journey Analysis, Data Management, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Microsoft Dynamics Customer Relationship Management (CRM) Configuration, Microsoft Dynamics Customer Relationship Management (CRM) Integration, Microsoft Power Apps, Operational Efficiency {+ 4 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

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