Prosegur

Job Overview:

Prosegur Security is seeking highly professional and customer service–focused Patrol/SOC Hybrid Officers for a premier client site in Fremont, CA. This position combines physical patrol duties with security operations center (SOC) responsibilities, including alarm monitoring, camera surveillance, and access control management.

This role requires a balance of excellent customer service skills and the ability to confidently operate security technology, including Lenel 9000, alarm panels, and camera systems. Officers are expected to maintain a clean, professional appearance at all times, including proper uniform wear as outlined in company grooming standards — such as tucked shirts, neat attire, and overall presentation.

Job Responsibilities and Duties:

• Track employee time and attendance.
• Monitor alarms and electronic security systems.
• Track the progress of security patrols.
• Receive calls from interior guard posts.
• Respond to client requests.
• Facilitate incident response efforts.
• Initiate notification and escalation procedures
• Document significant incidents.
• Perform primary analysis of operational procedures.
• Provide assistance to customers, employees, and visitors in a courteous and professional manner.

Additional Job Responsibilities and Duties:

• Provide outstanding customer service while maintaining a safe and secure environment for employees, visitors, and property.
• Perform regular interior and exterior patrols to deter and detect safety hazards or security risks.
• Operate the SOC, monitoring camera systems, alarm systems, and the Lenel 9000 access control system.
• Manage access permissions, track badge activity, and monitor site security systems in real time.
• Accurately document incidents, patrol logs, and SOC activity reports.
• Respond to alarms, radio calls, and electronic alerts with urgency and professionalism.
• Answer phone calls from interior guard posts, employees, and clients, and dispatch appropriate responses.
• Initiate escalation and notification procedures when necessary.
• Collaborate with other security team members and site leadership to resolve incidents and ensure operational continuity.
• Always maintain a professional and service-oriented demeanor when assisting employees, visitors, and contractors.

Qualifications:

• Must have a valid California Security Guard License.
• High school diploma or GED equivalent.
• Exceptional customer service skills are absolutely required.
• Minimum 1 year of security experience.
• Dispatch/SOC experience preferred but not required.
• Comfortable with technology, including cameras, alarm panels
• Lenel 9000 experience is a plus
• Alarm and camera monitoring is a plus
• Willingness to learn and operate multiple security systems confidently with provided training
• Comfortable working both indoors and outdoors, including during varied weather conditions.
• Strong verbal and written communication skills.
• Must have reliable transportation.
• Ability to stay calm and think clearly during emergencies or high-pressure situations.
• Dependable, reliable, and committed to ethical conduct.
• Maintain a clean, professional appearance and adhere to company grooming and uniform standards, including properly worn uniforms (shirts tucked, neat attire, and professional presentation at all times).

Site Incentives:

• Paid Vacation — Enjoy paid vacation time directly funded by the client, providing you with valuable paid time off as part of your employment at this location.
• Free Onsite Gym Membership – Stay active with complimentary access to a spacious, modern fitness center featuring cardio equipment, free weights, and a mirrored yoga/stretch studio.
• Weekly Pay – Get paid every week for consistency and convenience.
• Onsite Training & Career Growth – Expand your skills with professional training provided directly at the site, including system-specific training like Lenel and SOC operations, with growth opportunities into leadership or specialized roles.
• Promotion From Within – This site prioritizes internal promotions and professional development.
• Professional, Clean, Tech-Driven Environment