athenahealth

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Lead UX Researcher to join the User Experience team at epocrates, the #1 medical reference and point of care app in the country.

About us:

Over a million US healthcare providers depend on epocrates for actionable insights and trustworthy information to help guide their patient care. The epocrates User Experience team is core to that mission. We create cohesive end-to-end experiences through a deep understanding of our users and exceptional design. Our team is driven to improve patient care by helping clinicians be at their best every day.

Mission/Team

In this role, the Lead UX Researcher will work closely with our Membership & Monetization teams to help design key experiences in the user lifecycle from initial product awareness, to onboarding, and long-term retention.

• They are a deep and insightful thinker who brings a strategic perspective and strong point of view to their work.
• They are an engaging presenter, communicator, and influencer, able to craft strong and compelling narratives that guide decision making at every step of product development.
• They bring a strategic lens to contextualize their work within larger goals and initiatives.
• They are comfortable with traditional UX research methods but are also keen to experiment with new and innovative approaches.
• They are committed to putting the user first and to being the user’s best advocate within the organization.
• They have a growth and learning-oriented mindset, actively working to develop their own skills and elevate the team.
• They have a deep interest in the medical domain and the specific needs of clinicians.
• They have experience collaborating with subject matter experts within the medical or comparable complex domains.
• They have experience and interest in commercial product spaces (ads/sponsored content)

Role

We are expanding the capabilities of our platform while maintaining the core experience that sets epocrates apart in the medical reference space. This Lead UX Researcher will be a key contributor within the Membership & Monetization zone to elevate the entire user lifecycle from initial awareness through long-term retention. They will also draw on their deep user expertise and empathy to help guide commercial products toward improved value and relevance. Day-to-day research initiatives will involve recruiting participants, running research sessions, synthesizing findings, and defining next steps with stakeholders in order to create valuable and delightful experiences for our users. These initiatives will involve evaluative testing, generative and discovery research, and strategic guidance and opportunity framing.

Role Location

Remote

Position Summary:

Responsibilities may include, but are not limited to:

60% - Design research

• Independently conduct user research studies with methods such as usability testing, concept resonance testing, in-depth interviews, and diary studies
• Craft strong and visually compelling research readouts that synthesize actionable insights for a variety of stakeholders

30% - Design strategy and planning

• Help inform epocrates product strategy by connecting individual projects to larger themes and opportunities
• Coordinate and run multi-phase research initiatives that move from discovery through to design testing and evaluation, and that involve various internal stakeholders
• Collaborate with stakeholders on communications that resonate with users

10% - Process & Recruiting

• Assist with recruitment, scheduling and incentive distribution for user interviews or diary studies using provided platforms
• Help communicate user research to the wider org through recurring touchpoints and share outs (e.g., newsletters, updates)
• Help maintain and expand the epocrates UX Research repository

About you:

Education, Experience, & Skills Required

• 5+ Years experience as a Research/Human Factors professional
• Thorough understanding of core user research methods such as usability testing, concept resonance testing, in-depth interviews, and diary studies
• Proven experience conducting user research studies independently
• Strong qualitative analysis skills (e.g., transcript coding, theme mapping, etc.)
• Familiarity with key toolsets of user research such as recruitment and testing platforms; experience with research repositories is a plus
• Proven experience of helping run collaborative stakeholder workshops
• Experience establishing working relationships across teams and disciplines
• Strong team player and partner dynamic
• Proven ability to manage multiple projects while maintaining tight timelines
• Engaging presentation skills, both written and oral
• Experience working closely with UX design teams to iteratively test & validate design
• Understanding of accessibility principles and a record of accomplishment in delivering inclusive design
• Experience with healthcare, health tech, digital publishing, and/or online advertising a major plus
• Experience working on Artificial Intelligence (AI) solutions a major plus
• Experience working on editorial or community driven experiences a major plus

Behaviors & Abilities Required:

• Help foster a team environment with clear goals and roles, where members contribute independently and effectively to design simple, effective, and elegant interactions between users and products
• Create incisive problem framings that immediately focus teams on the most important root causes while also encouraging exploration
• Simplify complexity through robust synthesis and explanatory narratives
• Articulate and inspire commitment to a vision aligned with the organizational mission and goals
• Capable of managing ambiguity, change and uncertainty, focusing on information at hand and making good and timely decisions to effectively keep work moving forward; encourage the team to take appropriate risks through cost/benefit analysis of various alternatives
• Ethical commitment to the best interests of epocrates end users

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity