Key Responsibilities**
#### **Hotel Safety & Security Operations**
- Manage and monitor daily **security operations**, ensuring a safe environment for guests, staff, and visitors.
- Develop, implement, and regularly review **security policies, standard operating procedures (SOPs)**, and emergency response plans.
- Oversee the **CCTV monitoring system**, access control points, key handling, and perimeter security.
- Conduct regular **risk assessments**, patrols, and inspections of all hotel areas.
#### **Guest & Colleague Protection**
- Ensure **discreet protection of VIPs and high-profile guests**, including coordination with local authorities when needed.
- Respond immediately to incidents such as **theft, accidents, disturbances, or fire alarms**, ensuring proper documentation and reporting.
- Conduct **investigations** into security-related incidents and take corrective/preventive actions.
- Ensure lost & found procedures are followed and secure guest privacy at all times.
#### **Crisis & Emergency Management**
- Act as the **Emergency Response Team Leader** in fire, medical, or disaster situations.
- Organize and lead regular **emergency drills**, fire safety training, and evacuation exercises.
- Maintain the hotel’s **fire safety system and firefighting equipment**, ensuring full compliance with legal standards.
- Liaise with **local police, hospitals, embassies**, and emergency services when required.
#### **Leadership & Team Development**
- Recruit, train, and manage the hotel’s **Security Officers and Control Room Operators**.
- Conduct regular training on **security awareness, conflict de-escalation, guest interaction, and emergency response**.
- Promote a professional image of the security team in alignment with **luxury service expectations**.
- Schedule and manage rosters to ensure 24/7 coverage without disrupting guest experience.
#### **Compliance & Documentation**
- Ensure the hotel complies with all **local safety regulations, hotel licenses, legal reporting**, and insurance requirements.
- Maintain updated documentation of all incidents, patrols, investigations, and drills.
- Collaborate with IHG corporate on **risk management reviews and safety audits**.
### **Qualifications & Experience**
- Bachelor’s degree in **Security Management, Criminal Justice, or a related field** preferred.
- Minimum **5 years of hotel or hospitality security leadership experience**, preferably in a luxury environment.
- Strong knowledge of **Thai legal requirements** related to hotel safety, CCTV, and crisis protocols.
- Certified in **First Aid, Firefighting, and Emergency Response**; CPR/AED training preferred.
- Excellent communication skills in **Thai and English**.
- Leadership presence, calm under pressure, and high attention to detail.
- Familiarity with **IHG Security Systems**, CCTV, radio protocol, and key control systems is a plus.
### **Why Join Us?**
As **Security Manager** at InterContinental Chiang Mai The Mae Ping, you’ll lead a key function that ensures every guest experience is not only exceptional but also **safe, secure, and discreetly protected**. You will be a vital part of a luxury hotel committed to world-class service, trust, and professionalism.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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