Highmark Health

Company :

enGen

Job Description :

JOB SUMMARY

• CANDIDATE MUST BE US Citizen, (due to contractual/access requirements) ***

We are seeking a skilled and experienced Senior Business Systems Analyst (PeopleSoft Accounts Receivable) to join our Product and Technology team. This role is responsible for leading the analysis, documentation, configuration and implementation of business requirements in support of enhancements for the PeopleSoft AR application, ensuring alignment with business goals and compliance standards. The ideal candidate will bring functional knowledge of financial accounting, strong analytical capabilities, and a collaborative mindset to drive innovation and efficiency in receivables processes.

The successful candidate will serve as the subject matter expert (SME) for the PeopleSoft AR product suite, including invoice processing, payment application, refunds, customer account maintenance and client delinquency.

Responsibilities include configuring and maintaining Business Units, SetIDs, and TableSets, and managing user access and security through role-based access control. Collaborate with cross-functional teams to gather business requirements, and document user stories in an Agile environment. Analyze and resolve complex AR discrepancies and system issues through root cause analysis and process optimization. Provide testing support and resolve testing issues. Support integration with upstream/downstream systems such as billing, membership, enrollment and payment platforms. Develop and deliver training materials and sessions for end users.

The candidate will identify opportunities for process improvements, leveraging the latest technologies to streamline workflows, and ensuring data integrity and compliance within the receivables function.

ESSENTIAL RESPONSIBILITIES

• Take a lead role with customers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions on complex issues. Create and maintain deliverables such as business vision, requirements, testing plan, testing schedule, testing scenarios, testing outcomes, user task analysis, wire framing, usability testing, personalization to different clients, and user interface design.
• Participate in the full software development life cycle by actively taking a lead role on agile scrum teams in various roles, including, but not limited to, Scrum Master, Business Technical Analyst, User Interface designer, Capability Manager, or Tester, based upon experience and need.
• Provide required business and/or subject matter expertise for both project and production related activities on complex issues, including new strategic programs or initiatives impacting current and existing systems.
• Ensure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle.
• Interface with the business areas, customers, partners, vendors, technical staff and project teams to drive value, return on investments and innovative solutions. This includes providing alternative solutions, including vendor solution acquisitions, with maximum benefits while reducing cost (e.g. cost benefit analysis, pros/cons of solutions).
• Take lead role in supporting various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
• Communicate in an exemplary manner with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.
• Provide thought leadership and strategic direction in Product and Technology Solutions.
• Other duties as assigned.

EDUCATION

Required

• Bachelor's degree in Business Management, Information Technology, Information Systems, or closely related field

Substitutions

• None

Preferred

• None

EXPERIENCE

Required

• 5 - 7 years in IS/IT

Preferred

• 1 - 3 years in the Health Insurance Industry
• 3 - 5 years in PeopleSoft Financials or similar ERP system

LICENSES AND CERTIFICATIONS

Required

• None

SKILLS

• Analytical Skills
• Problem-Solving
• Process Improvement
• Communication Skills
• Presentation Delivery
• Leadership
• Agile Methodology
• Strategic Thinking
• SQL

Language (Other than English)

None

Travel Required

0% - 5%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Remote

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Occasionally

Lifting: up to 10 pounds

Rarely

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$67,500.00

Pay Range Maximum:

$126,000.00

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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