Overview
This position description is subject to change at any time as needed to meet the requirements of the program or company.
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
As a Senior Network Operations Engineer (Tier 3), you will provide expert-level support for the operational sustainment, troubleshooting, and optimization of the network infrastructure across the enterprise. This role serves as the escalation point for complex network issues and is responsible for maintaining high availability, security, and performance of the enterprise. Operating in a Tier 3 capacity, the Senior Network Operations Engineer leads root cause analysis, implements advanced configuration changes, and supports incident response.
Position will be located at Los Angeles SFB.
This position is contingent upon successful contract award to V2X.
#clearance
Responsibilities
Major Job Activities:
- Multi-disciplined senior network engineer with experience maintaining and fixing wired, wireless, and mobile broadband solutions in response to network faults, errors, incidents, and problems.
- Provides touch labor for all network devices.
- Oversee monitoring of network assets per SLAs.
- Performs break / fix and maintenance activities.
- Deals with more complex network issues, requiring a deeper understanding of the support IT infrastructure.
- Monitors network dashboards, analyzing problems, troubleshooting escalated incidents, coordinating, and reporting all operational information concerning the enterprise network infrastructure.
- Common tasks include resolving configuration issues and account administration.
- Provides subject matter expertise for LAN, WAN, firewalls, and other network technologies.
- Trains junior NOC technicians via knowledge transfer and creation of knowledge articles.
- Investigates and diagnoses incidents to restore failed network services as quickly as possible.
- Leads root cause analysis and suggests resolutions for network infrastructure problems. Installs and supports remote access platforms such as VPN, Terminal Services, and Citrix.
- Has a fundamental understanding of network engineering concepts and adapts to emerging technologies as they are introduced to the environment.
- Knowledge of network protocols such as OSPF, BGP, and EIGRP.
- Experience with Cisco command line interface and configuration.
- Troubleshoots complex problems to closure.
- Hands-on technical position that provides Tier 3 technical expertise.
- Experience working with wireless technologies, VPNs, IPSs, WAN Accelerators, and associated technologies.
- Communicates clearly and succinctly, both written and orally, and presents products and ideas in a business-like manner.
Material & Equipment Directly Used:
Proficient with MS Office Suite (Excel, Word, PowerPoint, Visio).
Working Environment:
Office environment with potential to support austere locations.
Physical Activities:
Must be able to lift / carry 50 lbs.
Qualifications
Education / Certifications:
- Technical BA / BS Degree; Or
- High School Diploma or Associate Degree.
- IAT III baseline certification (CASP CE, CCNP Security, CISA, CISSP (or Associate), GCED, GCIH).
- CCNP or CCDP or equivalent.
- (Preferred) ITIL v3
Experience / Skills:
- 7 years with BA / BS Degree; Or
- Minimum of 10 years of experience as a Network Operations Support Engineer for large, complex programs / systems in a Network Operations Center environment with a High School or Associate Degree.
- Experience with DoD IT security requirements.
- Experience in utilizing ITSM frameworks.
- Experience supporting Department of Air Force (DAF) and local base environments.
Clearance Requirement:
- This position requires an active Department of Defense (DoD) Secret (Tier 3) level clearance.
Skills & Technology Used:
- Demonstrates excellent communication and interpersonal skills with the ability to work effectively with their team and customers.
Supervisory / Budget Responsibilities:
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.
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