Amazon

DESCRIPTION

Do you want to be a part of a team building the next $100bn initiative? Are you interested in defining and creating the future of shipping? Our team is building a new, emerging business to solve some of the biggest customer pain points in the logistics industry globally.

We are seeking a Sr. Learning and Development Manager to develop world-class learning solutions for our internal Commercial and Sales teams, including Account Managers, Business Development Managers, and operational support teams across Amazon Shipping. In this position, you will be an architect and leader in creating and improving learning products, from new hire onboarding programs and monthly skill assessments to training on new tool launches and industry-relevant continuous improvement initiatives. The solutions you create will enable improved employee experience, shorten lead times to proficiency, and provide performance support at the point of need. This includes performing needs assessments to identify learning objectives with business stakeholders, designing, developing, testing, and rapidly iterating instructional content for your audience, and developing knowledge and performance observation assessments to evaluate the effectiveness of training.

A successful candidate has deep experience and expertise with advanced multimedia skills, and a track record of creating engaging learning experiences using gamification, storytelling, interactive simulations, and knowledge assessments. The ability to create immersive, data-driven learning experiences is a must; as is the ability to quantitatively track the performance of these initiatives and their impact on strategic business goals.

Key job responsibilities

• Own the end-to-end development lifecycle of learning programs from analysis to implementation.
• Partner with business stakeholders to understand program goals, conduct needs analyses, and define the learning solution that will make their programs successful
• Create performance-focused training content that engages our learners, ensuring content is ready for localization and deployment in international marketplaces
• Create bar raising learning tools, performance support aids, practice tests, online tutorials, and other materials to meet identified needs
• Design tests, quizzes, and other assessments to ensure learner understanding and performance
• Use learning metrics to evaluate engagement and retention, adjusting content as needed to achieve learning goals.
• Manage projects amidst ambiguity, competing priorities, and challenging deadlines

BASIC QUALIFICATIONS

• BA or BS degree
• 5+ years of work experience in instructional design or learning experience design
• 3+ years working in the leadership development space
• Experience with adult learning theory, instructional design theories, visual design and learning industry trends and best practices
• Demonstrated experience with key technologies such as Storyline, Captivate, Adobe Creative Suite, or equivalent

PREFERRED QUALIFICATIONS

• Proven ability to collaborate and influence across cross-functional teams in global environment without positional authority
• Proven analytical capabilities; experience deriving relevant insights, trends, and themes from large amounts of data and developing summary reports for consumption by senior stakeholder
• Demonstrated proficiency in assessing training effectiveness and ROI to stakeholders and leaders

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,700/year in our lowest geographic market up to $189,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.