State Street

The Role:

We are seeking an experienced ServiceNow Application Developer to support and implement ServiceNow solutions for [Sourcing & Procurement Operations | Hardware and Software Asset Lifecycle ] as well as design, build, and customize platform applications. In this role, you will be a member of a geographically distributed team of ServiceNow developers and administrators. This position requires technical development expertise and strong knowledge of the baseline ServiceNow module capabilities to ensure the smooth operation and continual enhancement of the ServiceNow platform.

Key Responsibilities:

ServiceNow Platform Development:

• Deliver business application needs while preserving baseline functionality with customization and extension of the platform modules.
• Designs and develops new ServiceNow applications and services.
• Refactor Assist ServiceNow business Drive the adoption and utilization of ServiceNow services across the organization, identifying opportunities for innovation and efficiency.

Service Delivery and Issue Resolution:

• Assists ServiceNow System Administrators with incident resolution, as needed.
• Provides mentoring and guidance for ServiceNow System Administrators.
• Takes ownership of complex business requirements and works them to completion.

Continuous Improvement and Innovation:

• Identify and implement opportunities for automation and process optimization within ServiceNow workflows.
• Stay current on ServiceNow product developments, industry trends, and best practices to recommend improvements.

Qualifications:

Education and Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 4+ years of experience in professional software development.
• 2+ years of experience in ServiceNow platform development.

Technical Skills:

• Deep knowledge of ServiceNow modules, including ITSM, ITAM, ITBM, and Service Catalog.
• Proficiency in scripting (e.g., JavaScript, Glide API) and building custom workflows and integrations.
• Experience with incident, problem, and change management processes within an ITIL framework.
• Strong requirements gathering and refining experience.

Certifications (Preferred):

• ServiceNow Certified Application Developer (CAD).
• ServiceNow Implementation Specialist Certifications (e.g., ITSM, HAM, VR).
• ITIL v3 or ITIL v4 Foundation Certification.

Soft Skills:

• Strong problem-solving and analytical abilities, especially under pressure.
• Ability to communicate effectively and in a professional manner both written and orally.
• Ability to manage competing priorities and deliver results in a fast-paced environment.
• Be a team player with a positive attitude, enthusiasm, initiative, and self-motivation.
• Ability to multi-task, meet aggressive timelines and have strong work ethics.