Seeking a Sr. Technical Program Manager (TPM) to drive the Identity and Access Management (IAM) strategy and execution globally for Amazon Customer Service. You must be undeterred by big scale and a fast-paced environment! This is a highly visible role and will interact broadly across many areas and disciplines.
As a senior technical leader you can translate business needs into technology solutions that scale both technically and operationally. You are responsible for driving high quality and enabling technical innovation and cloud services enablement. You will recruit top talent, manage evolving and complex demands, including multiple projects with dependencies on other internal organizations. You will draw on customer feedback, usage and operational data, and your experience leading technology businesses to set and deliver on challenging goals to maintain effective security at scale without hindering our ability to reliably support Amazon Customers.
Key job responsibilities
A day in the life
On any day, you monitor progress of cross-organizational programs that include both software development and projects. You’ll meet with Product Managers and engineering teams to drive changes to our roadmaps, making tradeoff decisions and deeply understand their impacts. You’ll engage with business and security leaders, designing new authentication mechanisms to support our customers and customer service agents while minimizing account takeovers and abuse. You’ll communicate the success of your program to senior security and business leaders.
About the team
We are responsible for the authentication, authorization, and account management of hundreds of thousands of workforce users, distributed across hundreds of sites worldwide, as well as tens of millions of customer interactions every year. We safeguard the personal information of our workers and customers by validating people are who they say they are, and that they access the least amount of data necessary in Customer Service systems. Our team develops the product roadmaps, engineering platforms, and systems enabling access that drives efficiency, enforces least privilege, and enables our customers and partners to operate securely by default.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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