ResMed

The primary role of Supply Chain function is to be responsible for all operational activities including key deliverables such as planning and analyzing resources and ensuring items are packaged according to specifications. Coordinating import and export. Performing distribution center/warehousing processing and distribution of orders. Developing & maintaining master schedule, pertaining to transport and cost effectiveness. Maintaining inventory levels. Identifying delivery problems, solutions, and improvement of transportation service levels.

Let’s talk about Responsibilities

• Responsible for the smooth operation of nominated regions, with a strong focus on customer service and operational accuracy
• Coordinate order fulfillment activities to ensure timely and accurate deliveries across assigned markets.
• Ensure that customer needs and queries are addressed promptly and professionally for the designated APAC countries and regions.
• Liaise with internal teams and external stakeholders (warehouses, carriers, distributors) to resolve order and shipping-related issues.
• Maintain and update logistics and sales data in relevant systems such as Oracle and Excel.
• Plan and process shipments based on inventory availability, customer requirements, and shipping schedules
• Support end-to-end fulfillment activities, including internal requisitions, purchase orders, import and B2B order management.
• Ensure adherence to agreed terms of trade, pricing, and sales policies for shipping and invoicing.
• Accurately document pricing variations and approval references in line with company procedures.
• Assist in the preparation and legalisation of export documentation required for international shipments, including coordination with government bodies and embassies.
• Support the preparation of documentary Letter of Credit presentations for international finance transactions.
• Contribute to process optimisation efforts by adopting standard work practices and reducing manual tasks under guidance from the Coordinator or Team Leader.
• Support the team’s continuous improvement and KPI tracking efforts through active participation and feedback.
• Contribute to a positive team culture by collaborating effectively, supporting peers during peak periods, and sharing best practices to strengthen team performance.
• Assist in monitoring inventory levels, backorders, and stock transfers across assigned accounts or regions.
• Participate in team meetings and continuous improvement initiatives to improve service, accuracy, efficiency, and customer satisfaction.
• Generate routine reports on order status, inventory levels, and shipment timelines to support timely and efficient order distribution.

Let’s talk about Qualifications and Experience

Required:

• 3–5 years of experience in international trade, logistics, or customer service within a global operations environment
• Proven experience in coordinating customer service, sales support, and shipping across various modes of transport (air, sea, road)
• Effective problem-solving skills with the ability to interpret logistics and sales data to support operational decisions
• Ability to manage multiple tasks in a fast-paced environment while maintaining accuracy and attention to detail
• Strong communication skills with the ability to collaborate effectively across functions and cultures
• Adaptability to changing priorities, with a proactive and flexible mindset
• Competence in Microsoft Office applications, particularly Excel (pivot tables, lookups, data filtering)
• Familiarity with marine insurance, international finance documents (e.g., invoices, packing lists), and basic compliance standards
• Sound working knowledge of international freight forwarding and transport modes
• Understanding of international trade practices, including export procedures, customs documentation, Incoterms, and import/export regulations
• High proficiency in ERP systems (e.g., Oracle, SAP) and Microsoft Office applications (especially Excel), with the ability to work with large datasets and update transactional records accurately

Preferred:

• Bachelor’s degree in Business, Supply Chain, Logistics, or a related field
• Experience working with international logistics or global supply chain networks
• Familiarity with order-to-cash processes, sales operations, and pricing workflows
• Exposure to working with cross-functional and/or regional teams across a matrixed environment

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.