Transcosmos

"Support the future of tech — Become the hero behind the scenes!"

Join the dynamic team at Transcosmos in Debrecen, supporting the global TCIS Internal Service Desk!

At transcosmos Europe, we keep the digital engines running — and our Internal Service Desk (ISD) team is at the heart of that mission. We’re now looking for a smart, service-driven IT Technical Support Analyst to join our growing internal support team.

You won’t just fix issues — you’ll enable smoother operations across our local and remote delivery sites, support global colleagues, and make sure our tech stack works as hard as we do. Whether it’s a VPN issue, a laptop emergency, or a systems update, you’ll be the go-to expert behind our internal user experience.

Location: Debrecen, Hungary

Type of employment: Full-time

Working hours:

• Monday - Friday
• 8.00-16:30

Mode: Hybrid/on-site

????What You’ll Be Doing

• Deliver expert IT technical support to TCIS end-users via phone, in-person, or online, ensuring seamless service across all operational sites.
• Assess and identify the right hardware and software solutions to effectively resolve TCIS IT challenges.
• Manage all incident cases promptly and professionally, meeting agreed service levels while ensuring customer satisfaction and thorough documentation within our call logging systems.
• Keep internal support queues lean by proactively addressing issues before they escalate.
• Provide timely updates on all raised incidents, keeping users informed every step of the way.
• Empower users to maximize the efficiency and effectiveness of TCIS IT applications and equipment.
• Take ownership of routine housekeeping and reporting duties across TCIS IT responsibilities, including managing shared resources.
• Leverage TCIS IT monitoring and management tools proactively to detect and resolve issues swiftly.
• Collaborate closely with internal teams, external support groups, and TCIS vendors or suppliers to drive fast and effective solutions.
• Conduct hardware and software audits as needed, ensuring compliance and up-to-date inventories.
• Maintain a comprehensive understanding of TCIS IT policies and procedures, ensuring full compliance at all times.
• Consistently meet and exceed TCIS IT Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), contributing to the team’s overall success.

Requirements

????What You Bring:

Technical:

• Experience of using tickets logging systems and capacity to learn new technology/systems.
• Excellent I.T Technical Support skills covering the following I.T areas: Microsoft O/S Desktop Environment, Apple iOS, MacOS, VoIP Solutions (Telephony, Video Meetings) , Microsoft Application Support, Portable Mobile Devices (Tablets, Phones), Local Area Networking, Remote Connectivity Principals – VPN, RDP
• Full understanding of LAN Protocols such as TCP/IP,
• Two Factor Technologies

Key Competencies:

• Maintaining close working relationships with appropriate customer representatives at all times
• Providing information proactively and reactively to customers, TCIS staff, and management regarding the service provided
• Gaining respect and confidence from coworkers and management teams
• Prioritizing tasks, being flexible and adaptable, and working effectively under tight deadlines
• Maintaining self-motivation, organizing and managing oneself, and helping to motivate others

Qualifications (EDUCATION and/or EXPERIENCE)

• Good I.T understanding (not limited too)
• Security Patching (Software)
• Infrastructure Hardware (Routers, Switches)
• File Servers (Physical, Virtual)
• Network Operating Systems (Linux, VMWare, Microsoft)

Languages

• Fluent English (Speech, Written, Reading, Comprehension) B2 or higher, with the ability to communicate professionally and confidently at all levels, both externally and internally

Benefits

????Why Join Us?

Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level.

• To acquire the necessary knowledge we provide a paid training, on which not only your knowledge is expended, but you will get to know your colleagues so that you would feel at home from the beginning.
• Competitive salary
• Cafeteria
• Team building and free time activities
• Modern office environment in Debrecen

????If you want to be part of a dynamic and supportive team and meet the above requirements, please send your CV.