University of Southern California

The Director, EHR Programming and Administration is responsible for leading the strategic planning, development, and management of the Point and Click Electronic Health Record (EHR) system within USC Student Health. This position plays a key role in supporting high-quality, compliant, and student-centered health care by ensuring the EHR platform aligns with clinical workflows, privacy requirements (HIPAA/FERPA), and Student Health goals. This role oversees the configuration, optimization, and support of the Point and Click (PnC) Electronic Medical Record (EMR) system, while leading a small team of programmer(s) and analyst(s). The Director oversees program design, coding, testing, debugging, installation, documentation and maintenance. Has full technical knowledge of programming and analysis and instructs, directs and reviews the work of other staff.

Essential Duties:

• Provide leadership for the programming team, setting strategic direction, mentoring staff, and overseeing the coordination and execution of development projects.
• Oversee the configuration, maintenance, and ongoing optimization of the Point and Click Electronic Health Record (EHR) system, ensuring alignment with clinical and operational goals.
• Customize EHR components—including templates, workflows, reports, and user interfaces—to support the unique needs of USC Student Health.
• Lead system upgrades, testing, documentation, and change control activities, ensuring minimal disruption and maintaining compliance with institutional and regulatory standards.
• Translate clinical and operational requirements into effective technical solutions, serving as a key liaison between healthcare providers, administrative teams, and IT staff.
• Communicate complex technical information to non-technical audiences, demonstrating strong interpersonal and presentation skills to foster understanding and alignment across departments.
• Manage and prioritize multiple concurrent initiatives, balancing long-term projects with urgent support needs and resource constraints.
• Apply deep hands-on experience with the Point and Click EHR system, including advanced customization, reporting, and workflow optimization to maximize system performance and user satisfaction.
• Performs other duties as assigned.

Required Qualifications:

• Req Bachelor’s Degree Degree in Computer Science or a related field.
• Req 10 years of IT experience in health IT or EHR administration.
• Req 3 years of serving as a senior technical lead on a programming team.
• Req Strong technical expertise in software development and applications.
• Req Excellent communicator who works with technical teams and leadership to gather requirements and provide updates.
• Req Exceptional organization and time management skills.
• Req Strong analytical and problem-solving skills.
• Req Demonstrated leadership and mentoring abilities.
• Req In-depth knowledge of regulatory requirements, including HIPAA, FERPA, and best practices for handling protected health information (PHI).
• Req Lead complex technical projects, from initial concept through planning, development, implementation, and post-launch support.

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only).

The annual base salary range for this position is $133.120.00 - $219,648.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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