Included Health

Job Summary:

We are seeking a strategic Member Care Recruiter to join our growing Talent Acquisition team at Included Health. Reporting to the Senior Manager, Recruiting, this role is essential in helping us scale our Care Operations and Member Care teams by recruiting top talent across a range of high-volume roles.

The Member Care Recruiter will manage full-cycle recruitment while ensuring a best-in-class candidate experience.

Responsibilities:

• Drive full-cycle recruiting for high-volume roles within the Care Operations and Member Care teams, including:
• Member Care Advocate
• Connected Care Assistant
• Member Experience Specialist
• Claims Support Coordinator
• Source, identify, and engage top talent using creative and effective sourcing strategies, including job boards, social media, employee referrals, and community outreach.
• Manage multiple requisitions simultaneously, ensuring efficient hiring processes to meet the staffing needs of Care Operations and Member Care.
• Champion a seamless and positive candidate experience throughout the hiring process, reflecting our commitment to service excellence, inclusion, and member satisfaction.
• Build a robust pipeline of qualified candidates, focusing on both active and passive job seekers.
• Collaborate with the Talent Acquisition team to enhance workflows, refine processes, and improve recruitment efficiencies for high-volume hiring.
• Partner with Care Operations and Member Care hiring managers to understand staffing needs, role requirements, and team culture.
• Advise hiring managers on compensation recommendations and negotiate offer details to ensure successful offer acceptances.
• Report on recruitment metrics, pipeline data, and performance data to share insights.
• Ensure compliance with all relevant employment laws and company policies throughout the recruitment process.

Qualifications:

• 2+ years of experience in high-volume recruiting, within customer service, care operations, member care, or similar environments.
• Experience managing multiple requisitions and prioritizing in a, dynamic setting.
• Strong track record in sourcing and engaging diverse candidate pools, including passive candidates.
• Experience using Applicant Tracking Systems (ATS), such as Lever, Greenhouse, or similar platforms..
• Demonstrated commitment to diversity, equity, and inclusion in hiring practices.
• Interpret recruitment data and metrics.

Physical/Cognitive Requirements:

• Prompt and regular attendance at assigned work location.
• Capability to remain seated in a stationary position for prolonged periods.
• Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer / laptop) may be required.
• Capability to work with leadership, employees, and members in an appropriate manner.

Pay:

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We're on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It's all included. Learn more at includedhealth.com.

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.