IT Operations & Security Manager

About This Role

We're seeking a dedicated IT Operations Specialist to maintain and enhance our technology infrastructure. This multifaceted position is responsible for creating and maintaining both an effective and secure IT work environment across our organization. The role encompasses physical IT management (networking, hardware, office technology) and digital administration (access management, security protocols, productivity and communications SaaS administration). You'll serve as the primary liaison between technology and business needs, ensuring our team has the tools they need while maintaining appropriate security controls and compliance standards. This position will collaborate with various departments to support our growing organization's technical needs while implementing systems and processes that scale efficiently.

What You'll Do

• Manage the complete device lifecycle, including procurement, configuration, deployment, maintenance, and secure decommissioning of laptops and peripherals (Mac, Windows, Linux) for employees across multiple locations, ensuring consistent security standards and user experiences - especially during onboarding
• Plan and execute business continuity and disaster recovery procedures for critical IT systems.
• Coordinate and drive risk impact assessments with stakeholders across the organization.
• Manage regular security assessments, vulnerability scanning, penetration testing and implement remediation measures to address vulnerabilities
• Manage vendor relationships and contracts for technology products and services proactively managing costs
• Lead and coordinate cross-functional SOC2 and PCI compliance audits by interfacing with external auditors, documenting control implementation, gathering evidence, and working collaboratively with Compliance and Engineering teams to remediate findings
• Design and implement systems that satisfy multiple compliance frameworks simultaneously (SOC2, PCI, ISO27001, NIST800) to minimize redundant work and maximize efficiency
• Oversee workplace technology infrastructure including office network planning, WiFi optimization, bandwidth management, and maintenance of audio/visual systems like Zoom rooms to ensure reliable connectivity and productive collaboration
• Develop and maintain comprehensive IT policies and procedures aligned with industry best practices and compliance requirements
• Implement and manage identity and access management solutions, ensuring appropriate user authentication, authorization, and privilege management
• Create and optimize IT support workflows that balance timely assistance with appropriate security measures, including implementation of ticketing systems to track, prioritize, and resolve technical issues
• Establish performance metrics to measure support quality, resolution times, and system reliability, using data to drive continuous improvement
• Administer and optimize core platforms including Google Workspace, Zoom, JIRA, Slack (including automation workflows), and MDM systems to support business operations

Who You Are

• A systems thinker who can balance technical requirements with business needs, define an IT strategy and roadmap
• Someone who understands the reasoning behind IT best practices and can thoughtfully apply them to different scenarios
• Self-motivated problem solver who takes initiative and follows through on projects
• Skilled at prioritizing competing demands in a fast-paced environment
• Experienced with modern SaaS and cloud-based IT infrastructure including security reviews
• Adept at translating technical concepts for non-technical stakeholders
• Committed to continuous learning and staying current with emerging technologies and security practices
• Background in IT support, operations, or security with demonstrable achievements
• Experience with Google Workspace, Zoom, JIRA, Slack administration (including workflows), and MDM systems preferred
• Familiarity with compliance frameworks (SOC2, PCI) and tools like Drata or Vanta
• Relevant certifications such as Certified Information Systems Security Professional (CISSP), or PCI Internal Security Assessor (ISA)

This role offers the opportunity to make a significant impact on our organization's technology foundation while developing broad expertise across multiple IT disciplines.

Kikoff: A FinTech Unicorn Powering Financial Progress with AI

At Kikoff, our mission is to provide radically affordable financial tools to help consumers achieve financial security. We're a profitable, high growth FinTech unicorn serving millions of people, many of whom are building credit or navigating life paycheck to paycheck. With innovative technology and AI, we simplify credit building, reduce debt, and expand access to financial opportunities to those who need them the most. Founded in 2019, Kikoff is headquartered in San Francisco and backed by top-tier VC investors and NBA star Stephen Curry.

Why Kikoff:

This is a consumer fintech startup, and you will be working with serial entrepreneurs who have built strong consumer brands and innovative products. We value extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and work relationships. Yes, you can build an exciting business AND have real-life real-customer impact.

???? US salary range for this full-time position consists of base + equity + benefits

Our salary ranges are determined by role and experience:

$135,000 - $165,000 + equity

???? Medical, dental, and vision coverage - Kikoff covers the full cost of health insurance premiums for employees on our standard plan and 50% for dependents.

???? Stock Options

???? Visa sponsorship available: Kikoff is willing to provide sponsorship for H1-B visas and U.S. green cards for exceptional talent.

Equal Employment Opportunity Statement:

Kikoff Inc. is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities and considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Please reference the following information for more information: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdfhttps://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

If you need reasonable accommodation for a job opening please connect with us at talent@kikoff.com and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, Kikoff will consider for employment qualified applicants with arrest and conviction records.