System One

Job Title: ServiceNow HRSD Consultant

Location: Vienna, VA or Winchester, VA

Type: Contract

Contractor Work Model: Hybrid or Remote

Pay Rate: Open to Both C2C and W2 options

Position Type: Multiyear Contract

Our client is seeking a ServiceNow HRSD (Human Resource Service Delivery) contractor t that has mid-to-expert level ServiceNow experience, to include both System

Administrator and Application Developer certifications. This role is business

functional and technical and is responsible for designing, configuring, implementing, and

optimizing ServiceNow HRSD solutions.

Key Responsibilities:

• Participate in full software development life cycle: Analysis, Design, Configuration, Testing,

Training, and Operational support

• Designing, Prototyping, Testing, and Implementation of ServiceNow HRSD solutions, including

Employee Service Center (ESC) Professional, HR Case Management and Knowledge Management, and other

HRSD modules to meet the specific the business requirements, align with HR technology principals

and to provide a good employee/user experience.

• Develop, test and deploy ServiceNow HRSD solutions using scripting languages such as JavaScript,

Glide scripting, and Business Rules.

• Create reports, dashboards, and KPIs to provide insights and metrics related to HR services and

business processes.

• Collaborate with HR stakeholders to gather requirements, analyze business processes, and

translate user needs into technical solutions and system enhancements.

• Perform system testing, debugging, and troubleshooting to identify and resolve technical issues

and ensure the stability and reliability of HRSD solutions.

• Document, maintain and update policies, procedures and controls for the platform operation and

software development life cycle while promoting agile development.

• Document technical specifications, system configurations, and development activities, ensuring

comprehensive documentation and knowledge sharing within the team.

• Ensure all custom development is aligned with ServiceNow best practices and governance

standards.

• Provide technical support and guidance to HR stakeholders and end-users, addressing inquiries,

resolving issues, and delivering training as needed.

• Stay informed about ServiceNow platform updates, new features, and best practices, and recommend

and implement enhancements to optimize HRSD functionality.

Requirements:

• 5+ years of ServiceNow experience with Human Resources case management.
• 3+ years of product development experience in ServiceNow HR Service Delivery (HRSD) product -

ability to understand out of the box functionality vs customization.

• Strong understanding of HR processes and workflows.
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Application Developer (CAD) certification.
• Proficiency in ServiceNow development, including hands-on experience with Scripting (JavaScript

and Glide scripting), UI Actions, Business Rules, Client Scripts, and ServiceNow APIs.

• Familiarity with integration best practices and integrating ServiceNow with other enterprise

systems (Oracle HCM Cloud, etc.).

• Experience with Agile development methodologies and tools.
• Excellent communication skills with the ability to effectively interact with technical and

non-technical stakeholders.

• Experience with ServiceNow AI platform tools and capabilities.
• Ability to work independently and collaboratively in a team environment, with strong

communication and problem-solving skills and attention to detail.

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #850-Rockville (ALTA IT)

System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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