Addison Group

Job Title: Customer Service Representative

Location: Oklahoma City, OK

Industry: Financial Services

Pay: $17.00 - $18.00 / hour

About Our Client:

Addison Group is partnering with a leading financial institution to hire motivated Customer Service Representatives. Our client is known for delivering exceptional support to homeowners across the country and fostering a collaborative work environment.

Job Description:

The Customer Service Representative will assist clients over the phone with their financial-related questions and concerns. This position requires excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced call center setting.

Key Responsibilities:

• Respond to incoming calls and provide helpful, accurate information regarding financial accounts
• Research and resolve customer concerns while ensuring high service quality
• Log interactions and follow-up actions in internal systems
• Maintain compliance with applicable guidelines and procedures
• Support team initiatives and contribute to a positive customer experience

Qualifications:

• Prior customer service or call center experience is preferred
• Strong communication and problem-solving skills
• Ability to navigate computer systems and input data accurately
• Reliable, detail-oriented, and able to manage multiple tasks
• Bilingual (Spanish/English) candidates are encouraged to apply

Perks:

• Friendly, business casual work environment
• Comprehensive training programs provided
• Weekly bilingual pay incentive for eligible candidates
• Dental, Vision, Medical, 401(k)

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.