Blue Cross and Blue Shield of Kansas

The position of Quality Assurance is essential to processing a high volume of product enrollments and documentation accurately, on time and within regulatory requirements. Attention to detail is critical in identifying and resolving errors so that prospective customers and members receive their membership card within the expected timeframe and MTM goals are met. The position works collaboratively across the department and must work to solve complex account questions.

“This position is eligible to work onsite, remote or hybrid (9 or more days a month on site) in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.”

Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.

Why Join Us

• Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.
• Family Comes First: Total rewards package that promotes the idea of family first for all employees.
• Professional Growth Opportunities: Advance your career with ongoing training and development programs.
• Dynamic Work Environment: Collaborate with a team of passionate and driven individuals.
• Trust: Work for one of the most trusted companies in Kansas
• Stability: 80 years of commitment, compassion and community
• Flexibility: options to work onsite, hybrid or remote available

Compensation

$23.00 - $27.30 hourly

Non - Exempt 12

• Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training. The range may vary above or below the stated amounts.

What you’ll do

• Responsible for communicating and working with cross-department staff to identify potential risks and solutions for performance improvement.
• Responsible for identifying rating, keying or processing errors for optimal performance.
• Identifies training needs and reports to leadership.
• Drives quality improvement through collaboration, influence and partnerships.
• Ensures service level and quality of work thresholds are maintained.
• Analyze and verify accuracy of systems and enrollment paperwork associated with the enrollment process to meet MTM guidelines and departmental procedures for accuracy.
• Responsible for tracking all errors and providing feedback to leadership and other staff.
• Key enrollments in internal systems for the automated process of setting up individual enrollments.
• Must have a thorough knowledge of all documents utilized in the enrollment processes.
• Utilizes information provided by representatives to complete the enrollment process of new/existing individual customers.
• Recognize and accept responsibility of achieving MTM goals on all enrollment packets.
• This position is required to have a firm understanding of the benefits offered to individuals and be able to change hats quickly regarding the actuarial, underwriting, policy administration, and legislative differences between these lines of business with 97% accuracy. Failure to obtain this level of expertise can result in excessive costs to the company via exceptions, KID inquiries, and MTM Errors.
• Organize and maintain existing and new training materials.
• Must support and exhibit the company's values of integrity, dependability, service, growth and progress, and courage

What you need

Knowledge/Skills/Abilities

• Must be able to multi-task duties and work in a fast- paced environment.
• Strong computer skills to operate effectively with company systems and programs. To perform the duties of the position, the incumbent should have experience in programs used by the department
• Proficiency in mathematics and spelling is required.
• Excellent human relation skills required.
• Must have excellent verbal and written communication skills, with the ability to interact positively with all levels of clients and staff, both internally and externally.
• Ability to work in a team environment.
• Must be able to learn quickly and work independently and as an integral part of a team.
• Must always maintain a positive attitude and outlook, including times of environmental change and increased workloads.
• Ability to write effectively and provide written and verbal feedback that will motivate, coach and develop employees.
• Must be self-motivated and results oriented and possess effective time management skills and organization.
• Must be able to frequently use judgement to interpret policies and procedures
• Must demonstrate a strong commitment to quality assurance.
• Proven record of low unscheduled absences is required.
• Demonstrate a thorough understanding of all products that are in individual sales after a training period.

Education and Experience

• High School graduate or equivalent is required.
• Previous experience within the insurance industry is preferred.
• Ability to obtain and maintain a Kansas Insurance Department License for Life, Accident, and Health is preferred.

Physical Requirements

• Position requires use of the PC up to 95% of the day and must be able to work in a very fast paced environment.

Benefits & Perks

• Base pay is only one component of your competitive Total Rewards package
• Incentive pay program (EPIP)
• Health/Vision/Dental insurance
• 6 weeks paid parental leave for new mothers and fathers
• Fertility/Adoption assistance
• 2 weeks paid caregiver leave
• 5% 401(k) plan matching
• Tuition reimbursement
• Health & fitness benefits, discounts and resources

Our Commitment to Connection and Belonging

At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of connection and belonging, where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law.

Blue Cross and Blue Shield of Kansas conducts pre-employment drug screening, criminal conviction check, employment verifications and education as part of a conditional offer of employment.