Clark Associates

Job Summary

The Outbound Operations Manager is responsible for overseeing all Outbound operations for the distribution center. This includes the leadership and development of both front-line managers and hourly associates that work within that department, and all operational procedures. This role is challenged to meet the qualitative and quantitative metrics created to ensure a smooth and efficient operation. This position is expected to maintain extensive knowledge of Shipping and the status of relevant projects and initiatives. Reporting directly to the DCGM, the Outbound Operations Manager will partner closely with the senior leadership of the facility to work on improving all aspects of the facility.

Job Location

1225 Richard Petty Way, Lebanon, TN 37090

We only accept W-2 candidates, H-1B sponsorship is not available.

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operational

• Oversee the entire Outbound operations of an e-commerce distribution center spanning multiple teams and shifts, including evenings and weekends. This role is a senior leader in the distribution center and supervises other managers.
• Flex work schedule accordingly to ensure that attention is provided to all shifts, meeting regularly with front-line leadership (shift managers, assistant managers, team leads, etc.) to provide direction, training, and accountability.
• Utilizing front-line leadership, oversee the day-to-day operations within the outbound department, including all operational tasks within the department.
• Act as a spokesperson for the department and facility, working with the Distribution General Manager and department leaders to achieve performance metrics and other initiatives/goals.
• Handle all employee concerns quickly and professionally, addressing trends in performance and employee relations to maintain a positive culture.
• Train, coach, develop and hold accountable up to # members of leadership that oversee their respective shifts, in order to achieve operational metrics and satisfy the needs of the distribution center.
• Monitor daily, weekly, and monthly metrics for the receiving department; identify and resolve operating issues as needed.
• Provide clear and frequent communication to all teams regarding company policies and procedures.
• Lead weekly and monthly meetings to share information including metrics review, areas of improvement, employee relations issues, and provide updates on any initiatives and related projects.
• Analyze opportunities for improvement including productivity growth, cost reduction, damage mitigation, and increased process efficiency.

People

• Ensure the timely completion of all employee performance reviews and provide frequent and constructive feedback to all team members in accordance with the Great Employees Only philosophy.
• Interact with employees regularly to promote a high level of engagement and ensure all safety regulations are followed.
• Promptly complete all admin duties relating to employee management to the expected standard.

Leadership

• Delegate and deputize tasks and projects to build the operational skill of all front-line leadership, generating a culture of growth, opportunity and ownership.
• Hold front-line managers accountable for results, consistently assessing their soft and hard skills and creating a culture of growth and development.
• Collaborate with the leadership team within the building to meet the needs of the DC and foster a team mentality.
• Create development plans for employees to generate engagement and a leadership bench, with a focus on Team Leaders.
• Maintain a high level of integrity and honesty, embodying the core values of the company and modeling them for our employees.
• Serve as a leader not only for the assigned departments, but for the entire distribution center, holding peers, managers and employees accountable to expectations.

Physical Requirements

• Work is performed while standing and/or walking, up to and including 12 hours/day.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75lbs.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases. The noise level in the work environment is usually moderate. The passage of employees through the work area is average and normal.

Qualifications

Experience

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint).
• Strong analytical and problem-solving skills required.
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding.
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.
• Customer service-oriented attitude with a demonstrated desire to exceed expectations.
• Ability to work off-shift as required to respond to urgent needs.

Education

• This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• Minimum of 2 years of relevant experience in operations management; 2-5 years’ experience with outbound management preferred.
• Associate degree in a related field, or equivalent combination of education and experience; Bachelor's degree in a related field preferred.
• Experience working in a distribution environment preferred.