Salesforce

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Department Description

Business Transformation Consultants (Business Architects) are consultants who support customer business transformation through paid services aimed at Customer Success. BAs work with clients to identify visions, strategies (customer-facing areas), business challenges, and operational challenges, then design a transformation vision and navigate the client's transformation journey in collaboration with multi-functional teams. The target areas are customer-facing business domains, primarily focusing on marketing, sales, customer service, and the overall customer-facing domain (within the scope of The Model) for business transformation.

Salesforce is a core tool for customer-facing strategies, so implementing Salesforce requires setting visions, customer-facing strategies, and business designs, which are upstream parts of business strategy, as Key Success Factors (KSFs). Therefore, the tasks supported by these BAs are inseparable from Salesforce and invariably occur with its implementation.

Role Description

• Delivery of business consulting services such as business grand design, DX and/or AX grand design, DX and/or AX promotion support, business definition/design, KPI design, organization design, organization building support, business deployment, and business stabilization.
• For delivery, materialize measures from a large roadmap and support customer success together with the customer.
• Design and present concrete prototypes and demos to customers in collaboration with other architects (IT architects) beyond BAs for Salesforce delivery.

Your Impact

• Strong candidates for BA must have a strong commitment to customer success, be able to communicate business challenges with customer executives and on-site management from a high perspective, demonstrate creative ideas, and formulate and execute solutions. Furthermore, they must be proactive, maintain teamwork, and always take ownership in leading transformation.

Basic Requirements

• Over 5 years of business consulting experience.
• Excellent communication skills, client management skills, presentation skills, autonomous problem-solving ability, creative and proactive thinking, and flexible environmental adaptability.
• Excellent documentation skills. Especially the ability to create consulting documents (both skill and speed) that can be explained to customers using tools like MS PowerPoint and Google Slides.

Preferred Requirements

• CRM experience
• Business transformation experience
• DX project experience
• Salesforce experience
• IT and cloud domain experience
• Project lead experience

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.