Oracle

Customer Success Database Performance Engineer (Customer Success Services)

The Customer Success Database Performance Engineer position focuses on reactive engagements for Oracle OMCS applications customers utilizing Oracle's Cloud Infrastructure. The responsibilities require the candidate to work directly with customers and have a solid understanding of the Oracle Applications and Database support processes. The CSM achieves this success by collaborating across Oracle lines of business and keeping executive management up to date on customer activity.

In this role, you will be responsible for providing solutions to CSS customers where database performance is an underlying causation of our customers dissatisfaction with contracted CSS services.

Additional Responsibilities:

• Main contact for Oracle customers during Hyper Care engagements.
• Manages the accountability for both Global Application Delivery Services and customers.
• Develop and maintain relationships with senior management across lines of business and third parties.
• Plan and deploy support activities to ensure effective delivery of a partnership with the customer.
• Advise our customers regarding database performance topics and provide solutions

Qualifications

• 10+ years of database administrator, support of databases or database development
• Cloud Technical knowledge
• Experience within a Service Delivery environment
• Must be a Self Starter who can demonstrate the ability to work autonomously and independently
• Previous experience with Oracle Solutions is preferred.

Career Level - IC5

Career Level - IC5

Main escalation contact for Oracle customers customers with OMCS provided services where database performance is perceived to negatively affect these services.

Career Level - IC5

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