University of Arizona

• Lead operational planning and process optimization for OLLI.
• Direct the development and execution of streamlined administrative operations.
• Establish clearly defined roles and responsibilities for staff, eliminate workflow redundancies, and enhance service delivery timelines and consistency.
• Analyze, plan, implement and evaluate non-credit programming including adhering to university, state, federal policies and regulations.
• Identify opportunities for innovation and improvement in academic programs and services.
• Use lifelong learning and university level non-credit programming experience and extensive knowledge to grow academic program for OLLI to enhance service delivery, ensure long term sustainability and increase adult learning enrollment.
• Coordinate with university leadership to maintain compliance and clarity in external partnerships.
• Review and analyze data reports with OLLI Board and AZ Online leadership.
• Develop and oversee the implementation of technical systems along with identifying functional and user-facing technology needs related to registration, member services, reporting and e-commerce.
• Partner with UITS and external providers to implement systems that improve efficiency and enable data-informed decision-making.
• Assess staffing needs and guide organizational planning and evaluate current and projected staffing requirements for operational needs.
• Lead efforts to design and implement staffing models that support short-term functionality and long-term sustainability opportunities.
• Collaborate with OLLI Board and volunteer leadership.
• Serve as the primary liaison to the OLLI Board and committees.
• Facilitate collaborative governance practices, provide strategic input, and support planning and implementation of initiatives that advance OLLI's mission and growth.

Knowledge, Skills and Abilities

• Knowledge of technology systems for program operations (CRM, e-commerce, learning management).
• Proven ability to build collaborative relationships with internal and external stakeholders.
• Skills in strategic and process-oriented leadership style.
• Exemplary interpersonal and communication skills.
• Skills in strong commitment to access, customer-oriented service delivery.
• Skills in diplomacy, flexibility, and comfort working with shared governance.
• Ability to manage multiple priorities in a fast-paced environment.