InterContinental Hotels Group

Job Overview

Do you see yourself as an Events Manager? What's your passion? Whether you're into sports, shopping or just reading a good book, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

The Event Manager plays a critical role in managing and executing all conferences, meetings, and group events booked through the Sales Department. This role ensures exceptional service delivery from initial planning through final billing, contributing to both revenue goals and guest satisfaction.

Duties and Responsibilities

Event Planning & Execution

• Manage all logistics related to group events including menu planning, AV coordination, and room setups.
• Serve as the primary contact for clients throughout the planning process.
• Work in a timely manner to detail and distribute all Banquet Event Orders (BEOs), contracts, and addendums.
• Conduct site tours and entertain qualified clients in accordance with company policy.
• Welcome group contacts on arrival and ensure satisfaction during events.
• Check function room setups before guest arrival to ensure alignment with client expectations.
• Follow up with clients after events to confirm satisfaction and secure future bookings.

Sales & revenue optimization

• Negotiate food and beverage pricing, function space, and hotel services within approved guidelines.
• Confirm all group requirements in writing via contracts, resumes, pricing confirmation, and BEOs.
• Work with sales staff to solicit and service new and repeat business.
• Up-sell client events and manage function space and room block inventory as assigned.
• Assist with departmental budget planning and implementation of the catering and conference strategy.
• May contribute to the development of sales action plans and participate in annual budgeting processes.

Client & Vendor Relations

• Act as liaison for clients, coordinating details between departments.
• Maintain client files and update information in accordance with departmental policies.
• Review and resolve discrepancies in master account postings and finalize billing.
• Monitor room blocks, inventory, VIPs, and special requests in coordination with the Group Services Manager.
• Coordinate delivery of client amenities and ensure proper documentation and approvals.

Communication & Collaboration

• Promote teamwork and quality service through open, daily communication with other departments.
• Disseminate all sales and event-related information through group resumes and email.
• Participate in daily/weekly operations or departmental meetings.
• Interact with outside contacts such as travel agents, corporate clients, and professional organizations to generate repeat and new business.

Requirements

Education & Experience:

• Some college education plus 1–2 years of sales, catering, or event planning experience, or an equivalent combination.
• Familiarity with hotel sales, catering, and conference services preferred.
• Fluent English required.

Skills & Abilities:

• Strong communication and organizational skills.
• Ability to manage multiple priorities and resolve issues proactively.
• Computer proficiency (Opera, Delphi/Salesforce).
• Strong administrative, reporting, and coordination skills.
• Ability to interpret BEOs, manage timelines, and execute events with minimal supervision.
• Working knowledge of AV, F&B, and hotel operations.

Physical Requirements:

• Frequently standing, walking, or moving within/outside the facility.
• Ability to travel and attend workshops, tradeshows, conventions, etc
• Bending, stooping, lifting items up to 25 pounds.

Other:

• May require valid driver’s license.
• Must be flexible to work nights, weekends, and holidays as needed.
• Food handler card and alcohol awareness certification may be required based on local laws.

What You’ll Gain (Benefits & compensation)

• Annual Salary: $70k – $75k (New York City)
• Complimentary employee meals
• Complimentary dry cleaning (uniform/business attire)
• IHG employee & friends/family discount program
• Professional development and growth opportunities
• A culture that values your input, promotes your development, and empowers you to Inspire Incredible.

Who we are

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information:

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.