Florida Department of Highway Safety and Motor Vehicles

Requisition No: 855837

Agency: Highway Safety and Motor Vehicle

Working Title: OPERATIONS SERVICES MANAGER - SES - 76003188

Pay Plan: SES

Position Number: 76003188

Salary: $55,000.08 -$60,000.00 Annually

Posting Closing Date: 07/17/2025

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Division of Motorist Service

Bureau of Issuance Oversight

• Selected Exempt Service*
• Internal Agency*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Contact Person: Dustyn Robison, (850) 617-3008

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilities

The Operations Services Manager (OSM) reports to the Operations and Management Consultant Manager (OMCM) in the Bureau of Issuance Oversight and will manage, direct, and lead a group of Motorist Services Analyst I and Motorist Services Analyst II experts who are responsible for documenting, maintaining, supporting, testing, and administering the Division of Motorist Services electronic issuance systems, business requirements and business processes. These members are responsible for the assessment and testing of business processes and requirements for projects and process improvement efforts for the Division of Motorist Services. The OSM shall act as a liaison between Motorist Services bureaus, ISA, Office of Motorist Modernization, vendors, and agency partners when assessing business requirements and translating business needs to support non-technical requirements, processes, policies, and procedures.

Knowledge, Skills and Abilities

• Knowledge of Florida statutes and HSMV rules, policies, and procedures related to driver licenses and motor vehicles.
• Skill in the use of Microsoft Office applications such as Word, Excel, PowerPoint, and MTM (Microsoft Test Manager).
• Skill in the use of Florida Driver License Information System (FDLIS), Florida Real-time Vehicle Information System (FRVIS), Electronic Filing System/Electronic Temporary Registration (EFS/ETR), Motorist Maintenance (MM), Virtual Office (VO)/ myDMV Portal, and/or Online Registration and Identity Operating Network (ORION) applications.
• Ability to facilitate medium to large groups of people at various organizational levels for the purposes of planning, problem solving, or strategy development.
• Ability to analyze and interpret technical and business data.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices.
• Ability to organize data into logical format for presentation in reports, documents and other written materials.
• Ability to conduct fact-finding research.
• Ability to provide technical assistance.
• Ability to work independently.
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities.
• Ability to plan, organize and coordinate work assignments.
• Ability to establish and maintain effective working relationships with others.
• Ability to evaluate existing systems and recommend improvements.
• Ability to understand the needs of the business as a whole and its strategic direction in order to write business requirements.
• Ability to develop and maintain clear and concise analytical documentation for complex projects including process flow diagrams.
• Demonstrated ability to apply technological solutions to business processes.
• Ability to mentor or train staff when necessary.
• Excellent Communication Skills (Written and Verbal).
• Strong Analytical, problem-solving skills.
• Knowledge of project management skills and knowledge of software development lifecycle methodologies.

Preferred Qualifications

Preference will be given to candidates with the following:

• Experience testing system applications.
• Experience in a wide variety of testing efforts, techniques and tools.
• Planning and management skills.
• Skill in the use of Florida Driver License Information System (FDLIS), Florida Real-time Vehicle Information System (FRVIS), Electronic Filing System/Electronic Temporary Registration (EFS/ETR), Motorist Maintenance (MM), Virtual Office (VO)/myDMV Portal, and/or Online Registration and Identity Operating Network (ORION) applications, Microsoft Test Management and Blueprint.

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.