Department of Social Services

The Family Support Division (FSD) is seeking applications for the position of Benefit Program Supervisor located in the Cole County/Jefferson City Child Support Office located at 615 Howerton Court, Jefferson City, MO.

• Plans and supervises the activities of subordinate staff; participates in the selection and training of staff; evaluates performance and gives direction to correct deficiencies; conducts meetings to advise staff of new policies, federal and state laws and regulations, and legal procedures affecting the program; recommends discipline as necessary.
• Monitors caseloads of subordinate employees to ensure that an appropriate quality of work is maintained.
• Actively seeks and accepts suggestions/ideas for input on work problems and solutions; analyzes information to make a well-informed decision.
• Works with attorneys, circuit clerks, judges, non-custodial and custodial parents, and other persons concerned with child support enforcement activities.
• Compiles statistical reports on assigned team of staff and provides reports on productivity and progress towards team and/or office goals as requested.
• Reviews legal action for results and compliance with state and federal laws and regulations, and advises subordinates in resolution of problems and interpretation of laws, regulations and procedures.
• Attends conferences with administrative superior for review of unit operation, personnel issues, and interpretation of program procedures and policy.
• Makes presentations to community resource groups outlining the Division's efforts in community outreach activities.
• Travels, as necessary, to meet with prosecuting attorneys, circuit clerks, or to attend meetings related to child support issues.
• Authorizes the use of legal remedies for civil action and enforcement remedies in efforts to obtain and/or enforce court dates.
• Performs other related work as assigned.

Two years as a Child Support, Benefit Program Technician with the Family Support Division; OR

Two years of professional employment in resource, financial or legal investigation, child support enforcement, or closely related areas; and graduation from an accredited four-year college or university with specialization in accounting, business or public administration, education, behavioral/social sciences or closely related areas. (Graduate work in the education areas listed may be substituted on a year-for-year basis for the stated experience.)

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area: Accepting applications from all qualified applicants.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

FSD.Personnel@dss.mo.gov

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