City of Phoenix

ABOUT THIS POSITION

Why you should join us:

Phoenix is the 5th largest city in the country. We are emerging in the new economy with strength in high technology, manufacturing, bioscience research and advanced business services. Here at the City of Phoenix, we have more than 14,000 employees working across 35 departments. We strive to be an employer of choice by offering great benefits and opportunities for career growth and advancement. All we need is you!

The City of Phoenix currently has a vacancy for an Infrastructure Services Manager (ISM) to lead the infrastructure team. In this role, you will report to the Assistant Chief Information Officer of the Technology Services Division (TSD) within the Water Services Department (WSD). The ISM is a senior-level technical leadership position responsible for overseeing the day-to-day operations of a high-performing infrastructure team supporting a large, complex enterprise environment. This includes managing server administration, storage, virtualization, patching, backups, directory services, endpoint management, automation, and the deployment of infrastructure technologies to support business operations.

This is a hands-on technical role requiring significant infrastructure experience. The successful candidate must have a strong track record of resolving complex infrastructure issues, serving as a senior escalation point, and contributing directly to troubleshooting and system maintenance. They will be expected to actively support their team by applying deep technical expertise while managing daily operations. The depth and relevance of this experience should be clearly demonstrated throughout the résumé and will be reviewed and validated during the recruitment process.

What you will do:

• Assist in developing, implementing, and adhering of IT policies and procedures that enable strong performance, security, and risk-management capabilities.
• Develop leadership reports that include metrics, data, and dashboards as it relates to performance management, and system monitoring to measure and improve service delivery and team performance.
• Establish and manage staffing levels using internal and external resources to ensure adequate resources are available to meet service level objectives and business demands.
• Lead and manage technical teams, providing direction, mentorship, and performance feedback.
• Convey technical concepts to both technical and non-technical stakeholders.
• Align IT infrastructure strategies with organizational goals and business objectives.

This opportunity is fully onsite as many of the responsibilities require you to work in-person with team members.

IDEAL CANDIDATE

What you will bring to the team:

• Deep understanding of enterprise systems, including role-based access and security models, with the ability to manage remote access technologies in large-scale environments.
• Demonstrated hands-on experience managing a technical team, with a focus on achieving business outcomes, data-driven decision-making, and resource management.
• Advanced skills in project management methodologies and tools, ensuring projects are delivered on time, within scope, and aligned with organizational objectives.
• Strong technical background, excellent leadership capabilities, and a history of delivering technology solutions that align with business outcomes.
• Ability to lead cross-functional teams, promote knowledge sharing, and effectively collaborate with third-party vendors.
• Expertise in IT security practices and the implementation of strategies to protect sensitive systems and data.

SALARY

Pay Range: $93,121 to $131,040 annually.

Hiring Range: $93,121 to $118,872 annually.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

BENEFITS

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 007 Benefits

MINIMUM QUALIFICATIONS

• Two years of experience as an Information Technology Systems Specialist involving database management and on-line telecommunications.
• Bachelor's degree in computer science, math, or a related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• These positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.

PREFERRED QUALIFICATIONS

• Two years of financial management experience, including budgeting and optimization of IT infrastructure expenses.
• Four years of experience in a technical manager role in a large enterprise environment (1,000+ users), with hands-on expertise serving as an escalation point for senior technical staff.
• Must demonstrate ability to troubleshoot complex issues, provide technical guidance, and lead a team of at least 10 IT professionals while actively supporting operational needs and contributing to solutions.
• Five years of experience in/with:
  • Managing enterprise systems with role-based access controls (RBAC) and security models, including responsibility for configuring and maintaining remote access technologies (e.g., VPN, VDI, or zero-trust solutions) in large-scale environments supporting 1,000+ users.
  • Implementing and managing IT security strategies within enterprise infrastructure environments. This includes direct responsibility for activities such as configuring and maintaining firewalls, securing cloud or on-premise servers, leading vulnerability remediation and patching efforts, implementing identity and access management controls, and guiding compliance with security frameworks (e.g., NIST, CIS, or ISO 27001).
  • Leading technical teams in delivering infrastructure or operational technology solutions that align with organizational or business outcomes. This includes direct involvement in solution planning, resource coordination, stakeholder communication, and measurable delivery of systems that improved efficiency, reliability, or service performance.
• Six years of experience in/with:
  • Hands-on leading and executing large-scale IT infrastructure projects, including the planning, deployment, and performance tuning of physical and virtual servers (e.g., Cisco UCS, VMware), enterprise network architecture, storage solutions, and cloud-based services (e.g., Azure, AWS). Experience includes using tools such as SolarWinds, vCenter, or similar for monitoring uptime, availability, throughput, and system performance.
  • Administering desktops, laptops, and mobile devices in a large enterprise environment (supporting 1,000+ endpoints). Responsibilities include configuring user access and remote connectivity, managing device security, deploying and troubleshooting software, applying system patches using tools like SCCM, Tanium, or similar, and joining/removing devices from Active Directory.
  • A large enterprise (1,000+ users) with deep understanding of enterprise security models, including role-based access control (RBAC), Active Directory permission management, group policy inheritance, and identity management across platforms such as Azure AD. Includes hands-on experience implementing and supporting remote access technologies like multi-factor authentication (MFA), SSL/IPsec VPNs, and secure configuration of remote endpoints.
  • Implementing IT security practices and strategies in a large enterprise environment (1,000+ users), including hardening Active Directory, securing desktops, laptops, and mobile devices, configuring VPN and endpoint protections, identifying and remediating security misconfigurations, and using tools such as CrowdStrike, Titanium, or comparable solutions to assess and strengthen the environment.
  • Systems monitoring tools, like Orion SolarWinds, Tanium, SharePoint, and Microsoft SCOM.

RECRUITMENT DATES

Recruitment closes July 24, 2025. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

HOW TO APPLY

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix.
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.

REFERENCE

Senior Info Tech Systems Spec, JC:09570, ID# 58273, 07/11/2025, USM, JG, Benefits:007, Q

Building the Phoenix of tomorrow.

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.