Network Rail

Business Systems Support Assistant

Location

Milton Keynes, GB

Department Name

ET RS Business Systems (618620) G2

About Network Rail

Join Network Rail - Where People and Connections Matter

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.

If you're ready to make a real difference, we'd love to hear from you!

We offer excellent benefits, including:

???? Generous annual leave (28 days plus statutory days), with the option to buy/sell days.

✨ Defined benefit pension scheme.

???? 75% subsidy on rail and underground season tickets.

???? Up to 75% off leisure travel.

????️ Interest-free travel loan for train and car park season tickets.

???? Discounts at stations with your Network Rail pass.

???? Flexible/hybrid working arrangements.

????️ Volunteer leave to make a positive impact.

❤ Healthcare Scheme, GymPass discounts, Cycle to work plus more.

???? We offer generous maternity, paternity, and adoption leave to support our employees during significant life moments

Plus, more….

Brief Description

You'll be joining the Route Services finance team, which is part of the corporate structure known as Finance and Business Support, within the Route Services directorate. Your role involves supporting the function to deliver services that are vital to the running of the railway, delivering the provision of services agreed by the routes to allow them to benefit from economies of scale and the optimisation of our critical resources.

To provide professional support to the functions and key stakeholders of multiple systems used across the business. To provide technical and operational support and guidance. To act as subject area expert for all relevant Business Systems.

About the role (External)

What will you be doing?

• Maintain integrity of systems for all users and provide system administration with regards to access and security.
• Support in the development of new systems and improve current systems as identified.
• Maintain user guides for all systems, their purpose, requirements and users.
• Assist in preparing business areas for transition to new ways of working when business systems are implemented or altered.
• Assist in the identification and implementation of quality and efficiency improvement initiatives.
• Investigate faults reported by users through various channels, applying a priority to each and tracking that corrective action has been taken, liaising with other business areas to expedite resolution.

The ideal candidate

Meet the essential criteria? Apply today to join our team!

Essential

• An understanding of Network Rail’s operating and logistic processes.
• Excellent analytical skills in a technical or systems related environment
• Good communication skills and attention to detail
• Previous experience of managing multiple work streams to ensure priority is correctly identified.
• High level of IT Literacy
• Excellent telephone manner and a customer focussed approach.

Desirable

• An understanding of Supply Chain, Procurement or Asset Management processes, hierarchies, and legislation.
• Previous experience of Network Rail Systems such as Oracle, SharePoint, NROL3, Maximo, & Bravo
• Familiarity with Web based Applications.
• Experience of test environments to identify and develop solutions.

How to apply (External)

You will need to complete a supporting statement addressing the below:

1. Why have you applied for this role? What skills, qualities and attributes do you have that would make you successful in the role?
2. Could you tell us about any past experience you have working in a fast-paced environment?
3. What have you done in the past to share knowledge and experience with your team?

please complete this as part of the application process and add this to your CV in one document. Applicants who do not complete this statement will not be shortlisted.

Vacancy type: Permanent, 35 hours per week, Hybrid working of 3 days in the office.

Location: The Quadrant Milton Keynes

Closing date: 24th July 2025

Assessment day: 4th August 2025

Band & Salary: Band 5 £26,500 to £28,000

We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions.

At Network Rail, we have a number of employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. We have Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on Diversity & Inclusion at Network Rail, please follow this link

Do you consider yourself to have a protected characteristic? If so and you require any additional support with your application, please do not hesitate to contact the Resourcer who will happily assist mark.powell4@networkrail.co.uk

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