Amazon

DESCRIPTION

In Team LOAF (Lifecycle of a Finding), we are committed to preventing security findings from reaching production by developing innovative AI security solutions. Our mission is to partner with customers to deeply understand their needs, dive into the technical root causes of security issues, and assess opportunities to enhance existing secure frameworks and paved paths. We leverage advanced technology to ensure robust security while empowering innovation across the organization.

As a Technical Program Manager on Team LOAF, you will play a critical role in driving complex security initiatives from conception to delivery. On any given day, you might be coordinating cross-functional teams to deliver AI-driven security solutions, managing project timelines and dependencies, clarifying requirements with stakeholders, or aligning technical priorities with business goals to maximize impact.

The ideal candidate has a strong technical background in security engineering or AI security solutions and excels at program management in fast-paced, ambiguous environments. You are skilled at translating complex security problems into clear, actionable roadmaps and fostering alignment across engineering, product, and customer teams. You thrive on solving problems, managing multiple priorities, and driving high-quality outcomes on time. Your ability to communicate effectively with technical and non-technical stakeholders and to dive deep while maintaining a strategic view will set you apart.

Team LOAF values its employees and fosters a culture of work-life harmony. We invest in innovative tools and processes to reduce operational burden and ensure our team focuses on high-impact, meaningful work. Join Team LOAF to tackle challenging security problems, collaborate with talented teams, and make a lasting impact!

Key job responsibilities

• Build and contribute to roadmap: Identify internal customer needs, technology/industry trends, challenges, use cases, trends, and related services to help build a roadmap of studies to evaluate and improve the end customer experience.
• Manage ambiguity: Independently take steps necessary to understand complex technologies and customer use cases across a variety of customer personas and product categories to produce meaningful insights that drive improved customer experience.
• Lead large and complex studies: Design and build proof of concept experiments based on common customer use cases to evaluate the end-to-end customer experience. Own the full study lifecycle, including scoping, design, data collection and analysis, and presenting a comprehensive written narrative of insights and recommendations to senior leadership to drive improvements.
• Collaborate with stakeholders: Work with internal technical stakeholders (e.g., technical product managers, software developers, solution architects, business intelligence teams) to execute studies and work cross-functionally with peers/colleagues globally to support training, best practices, and shared opportunities.
• Focus on customers: Stay connected to customer trends, needs, and pain points in the cloud space. Collaborate with customer researchers to deliver customer insights that identify and drive customer experience improvements.

About the team

About Amazon Security:

Diverse Experiences

Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security?

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture

In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

The AppSec AI team is tasked with empowering the business to create secure, trustworthy AI applications that our customers find delightful to use. We engage closely with the business from the outset of the development process to ensure that security considerations are integrated early and consistently. This collaborative approach positions us as partners with the business, minimizing the need for security trade-offs. Our close work with product teams allows us to participate in deep technical discussions and decisions. We prioritize obtaining the right training and career growth opportunities, enabling us to Dive Deep and Earn Trust with our development teams.

BASIC QUALIFICATIONS

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Bachelor's degree in engineering, computer science or equivalent

PREFERRED QUALIFICATIONS

• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• Familiar with the LLM application ecosystem

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.