NICE

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Software Engineer designs, develops, tests and maintains the NiCE CX software platform. Key responsibilities include all tiers of the NiCE CX technology, including (but not limited to) design and development of NiCE CX products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes.

About the team:

The Data team drives the core data structures for the CX - ACD(Automatic Call Distributor) reporting systems. This team focuses on ensuring the Data Lake and Data Warehousing systems contain the necessary data and structures via a multitude of methods. This includes ETL jobs, SQL procs, refinery code, data streams and anything that helps ensure the “big data” component of our system. Team members get to become extremely knowledgeable on all the core data components and work directly with our reporting teams to ensure we always have the most up to date calculations and data algorithms. Any developer looking for opportunities to drive “big data” decisions or for a team that invests in new technologies then this is the team for you.

How will you make an impact?

• Work as a member of an agile team to enhance and improve software.
• Design and present projects to improve current process and overall platform.
• Code and test projects.
• Create automation to ensure quality.
• Deliver high quality, sustainable, maintainable code.
• Manage time effectively working on one or more concurrent projects.
• Attend meetings and training as required.
• Follow established department procedures, policies, and processes.

Have you got what it takes?

• Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.
• 3+ years of recent experience in software development with Java, C#, .NET
• Experience with SQL
• Interest or knowledge in data, ETL jobs, data warehousing, real time data processing
• Well established technical problem-solving skills.
• Experience building and maintaining AWS based microservices
• Excellent communication skills
• Excellent decision-making skills Working knowledge of unit testing
• Working knowledge of common design patterns
• Working knowledge of object oriented software design
• Team Player
• Desire to work in a fast-paced environment

Bonus Experience:

• Experience with Kafka and SCALA
• Experience with Mongo or Dynamo DB (or equivalent DB system)
• Experience with Rest/Web Sockets/GRPC
• Experience with Jira
• Experience with automation/testing tools
• Experience with/knowledge of agile development processes
• Experience(s) as a technical or team lead or equivalent experience
• Experience with telecommunications/telephony
• Experience with call centers
• Experience working in a CI/CD Environment

What are the technologies we use?

• Java, C#, .Net, SQL,
• AWS
• Amazon DynamoDB and MySQL database
• ETL
• Kafka, SCALA
• Docker and Kubernetes (AWS EKS)
• Snowflake data warehouse
• ElasticSearch
• Continuous Integration/Continuous Deployment (CI/CD)
• Flexibility in development tools, such as IntelliJ and Postman

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Benefits at NICE Bolivia:

• Work with the most modern technologies.
• Clear career path supported by different free learning tools.
• Obtain certifications to advance your career.
• Collaborate with global work teams.
• Participate in local and global activities and events.
• Enjoy the flexibility of hybrid work, combining the best of both worlds.
• Engage in exciting competitions and contests.
• Improve your language skills with English support.
• Secure a permanent employment contract.
• Benefit from a company legally constituted in Bolivia and receive full social benefits

#LI-Hybrid

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.