nThrive

About the Role

Impact you will make

We are currently seeking a skilled and motivated C# and SQL Support Developer to join our team. As a C# and SQL Support Developer, you will play a crucial role in providing technical support and troubleshooting for software applications developed using C# and SQL technologies. Your primary responsibility will be to assist users in resolving software-related issues and ensuring the smooth operation of our applications.

What you will do

• Provide technical support to end-users and customers by addressing their queries and troubleshooting software-related issues related to C++ and SQL.
• Analyze and diagnose problems reported by users, and work towards timely and effective resolutions.
• Collaborate with development teams to investigate and resolve complex issues that require code-level debugging and analysis.
• Document and maintain a knowledge base of known issues, troubleshooting steps, and solutions to facilitate efficient customer support.
• Communicate effectively with users, both technical and non-technical, to understand their concerns and provide appropriate solutions.
• Collaborate with cross-functional teams to identify and implement process improvements and enhancements to optimize support services.
• Assist in the deployment and configuration of software applications, including database setup and migrations.
• Keep up to date with the latest technologies, trends, and best practices in C++ and SQL development to provide effective support and guidance.
• Provide training and guidance to junior support team members when required.
• Required to work in rotational shifts during US business hours to support the customers.

What you will bring

• Minimum of 3 years of professional experience in software support or application development using C++ and SQL.
• Good to have knowledge in C# and solid understanding of OOPS concepts.
• Strong knowledge of C++ programming language, SQL queries, and relational database concepts.
• Experience in troubleshooting and debugging complex software applications, including hands-on experience with debugging tools and techniques.
• Solid understanding of software development lifecycle and methodologies.
• Excellent problem-solving and analytical skills to identify root causes and propose effective solutions.
• Strong communication and interpersonal skills to interact with users of varying technical backgrounds.
• Ability to work independently and prioritize tasks effectively in a fast-paced support environment.
• Experience with customer support ticketing systems and CRM software is a plus.

What we would like to see

• Bachelor's degree in computer science, Information Technology, or a related field.
• Healthcare revenue cycle experience preferred.
• Customer Service experience preferred.
• Salesforce.com experience a plus