PepsiCo

Overview

Manage the customer opening and closure process, oversee customer master data maintenance, follow up on customer financial requests and administer and support sales incentive management.

Responsibilities

Customer Account Management

• Oversee the day-to-day process of opening new customer accounts and closing existing ones at the Market Unit (MU) level, ensuring accuracy and timely updates of all account information.
• Maintain and update the account tracking sheet for the MU level.
• Support the business team in preparing relevant documents in accordance with the company's customer master data control point guidelines.
• Manage the annual customer contract renewal process.

Master Data Management

• Process master data change requests from the MU, participate in master data standard reviews, and effectively communicate with business requestors.
• Update MU, Regional Unit (RU), and Area Unit (AU) information in the SAP system.
• Ensure the accuracy of customer information updates within the SAP system.

Financial Process Management

• Handle various financial processes related to customer accounts at the MU level, including: processing customer refund requests, managing special approval requests for customer projects, handling inventory clearance applications, processing project agreements, and managing account reconciliation statements.

Sales Incentive Management

• Responsible for the calculation and management of sales incentives at the MU level.
• Track sales incentive target setting and achievement on a weekly basis.
• Drive the standardization of the sales incentive process through the use of PBI tools and end-to-end BU/MU communication.
• Perform sales incentive calculations, including SDO, MS, NR, and WDND.

Relationship Management

• Develop and maintain strong, collaborative relationships with Market Unit (MU) Commercial teams and CSSC partners, ensuring the highest levels of agility and support are consistently delivered.

Service Improvement

• Assist the General Sales Support Lead in executing initiatives aimed at enhancing service offerings, contributing to continuous improvement and operational excellence.

Qualifications

• Master data management or related experience for 2 years.
• IDT Customer daily operation experience.
• Bachelor’s degree or equivalent international qualification
• Experience in service center (preferred)
• Experience in Fast Moving Consumer Goods Companies for 2 years.
• Comfortable with large sets of data and reporting tools
• Technical experience in SAP.
• Proficiency in basic Microsoft applications (Excel, Word, PowerPoint, PBI, Outlook and other)
• Ability to read and write in English (essential), speaking (preferred) and fluency in Mandarin