Concentrix

Job Title:

Customer Experience Advisor – Join Us and Receive a MUR 10,000 Welcome Bonus

Job Description

Customer Experience Advisor – MUR 10,000 Welcome Bonus!

Join Concentrix and grow your career in a dynamic international environment.

We’re hiring bilingual (French & English) customer service professionals with experience in call centers or client support.

What we offer ?

• Motivating salary package + performance bonuses
• MUR 10,000 Welcome Bonus – 50% paid in month 1, 50% in month 2
• Free company transport
• Health & accident insurance
• Friendly, multicultural team & real growth opportunities

Location: Mauritius

Apply now and start strong with us!

Join Concentrix and take your career to the next level in a dynamic international service environment!

Are you an experienced call center agent looking for your next opportunity? Concentrix is hiring Customer Experience Advisors to support leading international brands across travel, tech, e-commerce and more.

We’re looking for dynamic, bilingual (French & English) professionals who thrive in fast-paced service environments and are ready to deliver exceptional customer experiences.

Start Strong with a Welcome Bonus!

We reward your commitment from day one:

• We offer a motivating salary package with performance-based incentives
• A Welcome Bonus of MUR 10,000, paid in two installments:
  • 50% during the first month
  • 50% during the second month

Your Responsibilities:

• Handle inbound and/or outbound customer interactions (calls, emails, chats)
• Understand client needs, provide accurate information, and resolve issues efficiently
• Escalate complex cases when necessary and ensure proper follow-up
• Log customer interactions accurately and follow internal procedures
• Represent the brand with professionalism, empathy, and clarity

What We’re Looking For:

• Bilingual in French and English – spoken and written
• Previous experience in a BPO or call center environment is required
• Familiarity with customer service KPIs (AHT, CSAT, FCR, etc.)
• Excellent communication and interpersonal skills
• Ability to manage pressure and multitask effectively
• Strong problem-solving attitude and customer focus
• Team spirit, adaptability, and commitment to high service standards

What We Offer:

• Motivating salary package + performance-based bonus
• Welcome Bonus equal to one month’s salary
• Company transport (pick-up and drop-off)
• Health and group accident insurance
• Friendly, multicultural work environment
• Team events, staff parties, and career growth opportunities

Ready to take your BPO career to the next level?

Apply now and join a company where your voice matters and your experience is valued.

Location:

Mauritius - Ebene Cybercity - Cube

Language Requirements:

English (Required), French

Time Type:

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