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Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
About the Position
AI Ecosystem is a new, centralized AI organization designed to deliver a unified AI solution that seamlessly spans Lenovo Intelligent Devices Group devices and segments. We are a diverse, nimble, fast paced team motivated with entrepreneurial spirit. Our talented product and development teams are infused with a deep understanding of the user, work collaboratively and are empowered to move aggressively to create a new era of experiences that seamlessly span a user’s wearables, smartphone, tablet, laptop and cloud services.
The Sr Manager, User Operations will be responsible for ensuring exceptional user engagement, satisfaction, and operational excellence across all touchpoints of our AI-driven products. This role will oversee daily user operations to drive continuous improvement. Working cross-functionally with product, engineering, and operations teams across the broader organization to optimize the end-to-end user journey, ensuring reliability, responsiveness, and a high-quality experience at every stage. This role will join us at our Chicago, IL or Morrisville, NC locations on a hybrid schedule onsite 3 days/week.
The base salary budgeted range for this position is $150-180k. Individuals may also be considered for bonus and/or commission. This role will join us at our Chicago, IL or Morrisville, NC locations on a hybrid schedule onsite 3 days/week.
Lenovo’s various benefits can be found on www.lenovobenefits.com.
In compliance with Colorado's EPEWA, the expected application deadline for this position is September 2, 2025. This applies to both external and internal candidates.
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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
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