At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Position Overview:

If you are curious, detail-oriented, data-obsessed and excel at translating numbers into an impactful story, apply now to join the Freddie Mac Public Relations and Digital Communications team as an Analytics & Operations, Associate II. In this role you will be part data analyst and part conductor, responsible for measuring and presenting our team’s performance and keeping our group working efficiently.

Reporting to the Senior Manager, Marketing Strategy, your role is critical to sharing our successes, helping to shape strategy and optimizations and facilitating cross-functional coordination. To learn more about the position and our comprehensive benefits, apply today!

Our Impact:

At Freddie Mac, our mission is to provide liquidity, stability and affordability to the U.S. housing market. You will be part of a team helping to Make Home Possible for more families across the nation.

Our team is a group of dedicated communicators focused on raising the awareness of Freddie Mac through the creation of innovative and compelling content designed to inform, educate and empower our audiences. We build Freddie Mac’s cohesive and differentiated positioning to build our reputation as a transformational organization in the housing market. We break down barriers to understanding and demystify what we do, why we do it and how we work by amplifying Freddie Mac initiatives across paid, owned and earned channels.

We’re responsible for the development, implementation and optimization of communications and marketing strategies, creating content and developing campaigns that exceed goals and deliver on the needs of our audiences. In everything we do, we work to align content purpose to business objectives.

We take our role as a voice of Freddie Mac seriously and know the importance we play in our role as stewards of Freddie Mac’s profile and reputation.

Your Impact

The Analytics and Operations Associate II will tackle hands-on analytics measurement, documentation and reporting of the Public Relations and Digital Communication team’s efforts, monitoring progress to goals and distilling data into meaningful insights that inform strategy, optimization and decision making.

Your time and work are defined in the following categories:

Performance Measurement & Reporting:

• Development and delivery of official quarterly reporting activities of the department while also tracking and documenting monthly performance, delivering regular campaign reports and managing ad-hoc data and performance asks of the team.
• Use data to define, measure and report on KPIs and metrics for the team’s annual planning and campaigns, sharing regular progress updates and insights to inform real-time optimizations and go-forward strategies.
• Connect data and insights to business objectives, creating clear headlines and stats to support our approach, highlight our impact and showcase delivery on business goals.
• Develop compelling visualizations for presentation of the data that enables the team to make decisions and optimizations and stakeholders and executives to easily understand our impact.
• Critically evaluate analytical processes, tools and deliverables, offering informed opinions and recommendations on solutions that improve the quality of the team’s work.
• Actively seek to understand the marketing and communications landscape, department and business priorities and in-market activities of the team, enabling the contextualization of the data, channels and performance for more informed insights.
• Help support the oversight of the technology for analytics and project management tools to ensure alignment across the business.

Operations:

• Lead the template builds, QA and deployments of our email marketing program, working closely with the development team to build and troubleshoot automated drip campaigns, monthly and quarterly newsletters and ad hoc sends.
• Report on and manage database growth for each audience segment, including managing daily data uploads from lead gen advertising.
• Work with the web and paid media managers on methods of generating database growth—opportunity for creativity and growth to make the program your own!
• Supports the public relations and digital communications team by serving as the project management technology (Wrike) SME to support the team’s needs, perform regularly required archival procedures and work with the project management team to request customizations and troubleshoot any issues.
• Serves as the lead of our Sharepoint approval workflow system that facilitates collaborative reviews, feedback and approvals which includes supporting any training needs, troubleshooting and working with the developer on any customizations.
• Provides ad hoc support to the team in managing day-to-day activities and special initiative logistics as needed and as bandwidth allows.

Qualifications:

• 3+ years of related experience in performance measurement and reporting.
• College degree in marketing, business, data science, communications or equivalent experience.
• Demonstrated experience with data analytics tools like Google Analytics, Data Studio, Tableau, Clarity, etc.
• Strong Excel and PowerPoint skills to analyze and present data to various audiences, breaking down complex data into actionable, clear and concise insights.
• Creative problem solver who can connect the company’s objectives to compelling insights and analytics.
• Familiarity with project management tools like Wrike, Jira, Teams, etc.
• Strong written and verbal communications skills.
• Agency, media relations and/or Capitol Hill experience a plus.

Keys to Success in this Role:

• Demonstrated experience in data measurement and analysis with strong presentation skills.
• Strong data visualization and presentation skills to illustrate performance in easy-to-understand formats.
• Excel and Google Analytics wizard.
• Curious investigator with a passion for uncovering insights that will help guide strategy.
• Ability and desire to learn and navigate a complex and regulated industry and subject areas.
• Collaborative yet independent with the ability to identify opportunity areas, be flexible, navigate change, juggle competing priorities and be deadline driven.
• Attention to detail with strong time management skills.

Current Freddie Mac employees please apply through the internal career site.

We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.

CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

Time-type:Full time

FLSA Status:Non-Exempt

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.

This position has an annualized market-based salary range of $63,000 - $95,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.