Amazon

DESCRIPTION

As a Sr. Manager (Training Delivery) in GSRC you lead the training goals, strategy and approach definition for one or multiple compliance and/ or supply chains programs. You leverage GSRC central functional teams like Instructional Design, L&D, Quality, Capacity Planning, Process Excellence, to onboard and set up new processes within GSRC to deliver against customer requirements. Your primary role is to be to glue between our Ops, Quality & Nesting teams, with accountability to stabilize training performance for programs end to end. You collaborate across teams and regions, cutting through ambiguity and getting business inputs and training requirements, turning these into strategies, goals processes and mechanisms with our operations, capacity planning, workforce management, training and development, quality analytics and tech teams, and making sure that we deliver with high quality consistently.

Our space is complex and high impact, working with evolving business requirements and needs, and a mandate to elevate compliance while simplifying our processes. A successful candidate will distill diverse inputs from multiple stakeholders to set a vision, design strategy, and achieve consensus on goals and priorities for their given compliance function. Working with internal or external cross-functional teams to build scalable processes, you will increase operational efficiencies; provide timely and unambiguous guidance to business and program partners for decisions to be taken that are consistent with strategic objectives; participate in mentoring and peer development; and be willing to roll up your sleeves and build with us.

Our team puts a high value on work-life integration. We recognize that global roles mean being flexible on your hours and time zones, and were happy to support that so you can have a productive and well-balanced life both in and outside of work.

This is people manager role and we are looking to hiring candidate at our Bangalore, KA, IND locations:

Key job responsibilities

• Manage a team of Training Managers & SMEs to support end to end new hire training life cycle

. Maintain Training Managers & Specialists’ performance & drive performance improvement initiatives for bottom performing resources in the Training & Ops Teams

• Periodically review training content with IDs, Training Specialists, Ops & Nesting partners & work with ID specialist to customize / create new and / or maintain existing training content
• Coach Training Specialists & improve training delivery using multiple innovative training delivery methodologies
• Coach Ops SMEs / mentors & improve the "On the Job Training" & Graduation metrics
• Manage and work as per need with global STLs, Ops Leads, partners in Training, Quality, Ops, Capacity Planning & Nesting
• Manage Training Delivery projects and deliver results in time; Standardize and maintain processes specific to the project in partnership with the Program and Operations teams.
• Partner with business leaders to decide learning strategy, learning needs and goals
• Administer LMS to host, schedule and track training
• Report out training performance; Identify, define, track, assess and report metrics and training effectiveness.

. Own learning plans of global audience, maintain the learning project roadmap, and oversee learning administration

. Partner with Operations, Subject Matter Experts, Quality Auditors and other key stakeholders to identify training needs

. Should be able to scale the Training Team globally, maintain training HC ratios while rigorously evaluating trainer utilization; should be able to make HC recommendation as & when required

BASIC QUALIFICATIONS

• 5+ years of people manager experience in Training Delivery & related fields
• 2+ years’ experience in a leadership role at Amazon
• Experience in instructional design, including needs analysis and multi-media instruction.
• Ability to actively use training data to track, trend, and manage training efforts.
• Experience formulating and implementing training strategies, policies, and procedures for standardization and delivery of training methodology throughout the organization.
• Project-management experience
• Proven ability to influence Senior leadership and stakeholders without authority

PREFERRED QUALIFICATIONS

• Experience with adult learning theory, course facilitation, SQL, and Database Administration Skills.
• Ability to deal with ambiguity and competing priorities.
• A strong focus on internal customers’ needs and satisfaction, with an emphasis on demonstrating return on investment in training.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.