Kaplan

Job Title

Google Workspace Engineer II (Hybrid)

Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best in class educational experience and make Kaplan a great place to work.

Our offices in India opened in Bengaluru in 2018. Since then, our team has fueled growth and innovation across the organization, impacting students worldwide. We are eager to grow and expand with skilled professionals like you who use their talent to build solutions, enable effective learning, and improve students’ lives.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

A Level Two (L2) Google Workspace Engineer is responsible for handling complex technical tasks and ensuring the efficient operation of all Google Workspace environments. This role involves advanced troubleshooting, configuration, and maintenance of Workspace services such as Gmail, Drive, Calendar, and Admin Console. L2 engineers often focus on system optimization, security improvements, user and device management, and implementing best practices for scalability and reliability. They play a critical role in supporting organizational productivity and ensuring compliance with IT policies and standards.

Primary/Key Responsibilities

• Act as an escalation point for complex Google Workspace issues that Level One support cannot resolve, requiring in-depth analysis of mail headers, sync logs, sharing permissions, and audit trails.
• Diagnose and resolve issues related to all Google Workspace settings and applications. Escalate any outstanding issues to the Google Cloud Ops Manager.
• Comprehensive understanding of the Google Workspace Admin console, service interdependencies, and advanced configuration options across all core applications.
• Strong understanding of cloud security principles as applied to Google Workspace, including IAM, SSO, DLP, and compliance frameworks.
• Ability to work effectively within a team and with other IT departments.
• Collaborate with Google’s support team or third-party vendors for critical system issues.
• Implement, monitor, and enforce Google Workspace security policies.
• Assist in evaluating and testing new Google Workspace features and updates.
• Hybrid Schedule: 3 days remote / 2 days in office
• 30-day notification period preferred

Minimum Qualifications

• Bachelors Degree in Computer Science / Computer related background
• 3+ years experience in managing one or multiple Google Workspace environments in a mid to large enterprise setting.
• Deep familiarity with the Admin Console to manage users, groups, OUs, security settings, and service configurations.
• In-depth knowledge of configuring and troubleshooting Gmail (routing, spam), Google Drive (shared drives, permissions, DLP), Calendar (resources, sharing), Meet, Chat, Docs, Sheets, Slides, Sites, and Forms.
• Ability to analyze audit logs, security reports, and usage analytics within Workspace to identify issues and optimize performance.
• Clear and concise written and verbal communication to explain technical concepts to both technical and non-technical stakeholders, document procedures, and provide user support.
• Ability to work effectively with cross-functional teams (developers, security, other IT staff) and external vendors.

Preferred Qualifications

• Google Cloud Certification / Training

#LI-RS1

Location

Bangalore, KA, India

Additional Locations

Employee Type

Employee

Job Functional Area

Development

Business Unit

00091 Kaplan Higher ED

At Kaplan, we recognize the importance of attracting and retaining top talent to drive our success in a competitive market. Our salary structure and compensation philosophy reflect the value we place on the experience, education, and skills that our employees bring to the organization, taking into consideration labor market trends and total rewards. All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions. Additionally, certain positions are bonus or commission-eligible. And we have a comprehensive benefits package, learn more about our benefits here.

Diversity & Inclusion Statement:

Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.

Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.

Kaplan is a drug-free workplace and complies with applicable laws.