University of Iowa

University of Iowa Health Care Information Systems has a great opportunity to join our team as an IT Support Consultant focusing on Devise Support. In this role, you will provide advanced support, configuration, and installation of IT hardware for daily operations, in various size IT projects that are on as well as off campus, including our UI Community Connect sites. You will participate in project administration, inventory management, and schedule management. Communication with direct management is essential and crucial to the success of the work balancing. All this work having a strong focus on, but not limited to, our assorted printing environment, hardware repair/maintenance, patient care devices and other Critical Clinical systems.

Position Responsibilities:

• Analyzes printer and other systems device needs in the clinical setting and determines appropriate hardware to satisfy those need
• Plans, installs, and documents complex clinical systems device hardware and printer configurations.
• Develop the understanding of institutional knowledge to reflect the needs into project planning.
• Perform proactive maintenance of equipment at UI Health Care, UI Community Connect and other locations on and off campus.
• Coordinate system upgrade testing at UI Community Connect locations.
• Will assist other teams in the division as needed.
• Performs advanced analysis and problem resolution with a wide range of hardware and software, including connectivity, security and policy compliance affecting customers across multiple geographical locations.
• Documents and shares findings with team members
• Maintain hardware standards for clinical systems devices and printer equipment.
• Maintain standard policies for hardware requests.
• Communicates the value of adhering to established best practices regarding hardware, software, peripherals, and supported IT services to all levels of personnel.
• Develops documentation for complex software/hardware installation processes.
• Develops, documents, and implements procedures for supported hardware.
• Maintains accurate inventory management records.
• Accurately documents work in the ticket tracking system.
• Assist with the implementation of approved projects, providing project support and services.
• May manage small projects or one or more phases of larger IT projects that are on as well as off campus, including our UI Community Connect sites.
• Maintains project documentation for tracking all phases of a project.
• May flex schedule during projects or supporting go lives.

Health Care Information Systems (HCIS) provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research.

HCIS services Iowa Health Care by providing comprehensive, high-level support for patient care delivery, internal and external communication, technology innovation, medical education, and research. Creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff.

• Pay Grade: https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure
• Salary: $49,511 to commensurate – 4A
• University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits
• Percent of Time: 100%
• Location: 200 Hawkins Dr Iowa City, IA 52242
• Staff Type: Professional & Scientific
• Type of Position: Regular

Education Required

• Bachelor’s degree in Computer Science, MIS, IT-related field, or equivalent combination of education and experience.

Experience Requirements

• Experience, typically 1-3 years, supporting workstations running Windows 10 and MS Office 2016/365.
• Experience leading IT related projects.
• Professional experience working with desktop hardware and software in a centrally managed workstation environment.
• Excellent oral and written communication skills to communicate effectively with technical and non-technical individuals.
• Experience working in an IT Service Center environment.
• Ability to move and install IT equipment.
• A valid driver's license and must meet the University of Iowa Fleet Services Program rules and regulations.

Desired Qualifications

• Experience with Microsoft OneNote
• Experience with Electronic Health Records and interfaced systems.
• Demonstrated ability to work independently
• Comfortable working with various powered and non-powered hand tools.
• Experience with wireless networking and security.
• Experience working in Health Care or Health Industry Environment.
• Experience with ITSM techniques, ITIL frameworks and/or LEAN principles.
• Excellent organizational skills

To be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

This position is not eligible for University sponsorship for employment authorization.

For additional questions contact Jeffery Smith - jeffery-w-smith@uiowa.edu

Additional Information

• Classification Title: IT Support Consultant
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: On Campus

Compensation

• Pay Level: 4A
• Starting Salary Minimum: 49,511

Contact Information

• Organization: Healthcare
• Contact Name: Jeffery Smith
• Contact Email: jeffery-w-smith@uiowa.edu