Cognizant Technology Solutions Corporation

Job Summary

We are seeking a highly skilled Technical Lead to oversee and support application operations within the hotel domain. This role is central to enhancing system functionalities, ensuring seamless integration, and optimizing hotel operations. Operating in a hybrid work model, the candidate will contribute to the company’s growth through innovative technology solutions tailored to the hospitality industry.

Critical Requirement – Must-Have Experience

Candidates must have proven, hands-on experience with the following resort operation tools and applications:

• SAFLOK
• Ambiance
• Opera (Cloud and On-Premise)
• Fusebox
• Control Simphony

This experience is essential due to the specialized nature of our hotel operations. If you're confident in your expertise with these systems, we’d love to hear from you!

Key Responsibilities

• Lead and support L2 application operations for hotel systems, ensuring high availability and performance.
• Collaborate with cross-functional teams and third-party vendors to maintain and enhance software systems.
• Implement best practices for hybrid and multi-vendor application maintenance services (AMS) in large enterprise environments.
• Provide technical leadership in troubleshooting, incident management, and root cause analysis.
• Ensure compliance with security standards including SOX, PCI DSS, and SSL/TLS protocols.
• Utilize monitoring and analytics tools such as SPLUNK, AppDynamics, and Log Analytics to proactively manage system health.
• Support vendor management and coordinate with external service providers for software development and maintenance.

Technical Skillset

• Programming & Integration: PHP, React JS, .NET Core, JDBC, Microsoft SSIS, Apigee
• Cloud & Data Platforms: Google Cloud Platform, Power BI, Tableau
• Monitoring & ITSM Tools: SPLUNK, AppDynamics, Log Analytics, ServiceNow
• Hotel Operations Systems: SAFLOK, Ambiance, Opera (Cloud/On-Premise), Fusebox, Comtrol, Simphony
• Security & Compliance: Strong understanding of system/application vulnerabilities, SOX, PCI DSS, SSL/TLS encryption

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.