岗位职责/职位描述
Duties and Responsibilities工作职责
FINANCIAL RETURNS财务回报
- Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Plan for the General Manager and Executive Committee for review
- 分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训计划书的形式呈交给总经理和行政委员会审阅。
- Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
- 使自己了解洲际酒店集团人力资源和培训的规范，必要之处进行本地化处理。
- Ensure effective training programs are in place for the following:
- 确保在以下方面有效的执行培训计划：
o New Employee Orientation
o 新员工入职
o Train the Trainer
o 培训培训师
o Customer Service Training
o 宾客服务培训
o Technical job specific training (through certification of departmental standards and procedures)
o 技术性职位的专门培训(部门规范程序证书)
o Supervisory Skills Training
o 监督管理技能培训
o Management Development
o 管理层发展
o Fire, Life and Safety Training
o 消防和生命安全培训
o Selling Skills
o 销售技巧
o Employee retraining
o 员工再培训
- Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved
- 监督每个部门培训业务计划的进展，确保实现培训目标。
- Maintains all hotel training records
- 保存酒店全部的培训记录。
- Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
- 建立培训图书馆，配备书籍，录像，记录和视听资料来协助培训师的培训计划以及员工的个人发展。
- Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
- 与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。
- Attend departmental training session and critique performance
- 参加部门的培训课程，评估表现。
- Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, Heartbeat, achievement of budget, etc
- 利用洲际酒店集团的基本测量标准监测培训计划的成果，并进行相应的修改。如员工融入调查及意向调查，宾客心语报告，预算完成情况等。
- Assist Department Trainers in preparing and conducting departmental training and assess accordingly
- 协助部门培训师准备和进行部门培训并进行评估。
PEOPLE员工团队
- Prepare and monitor training programs for:
- 制定和监督为以下人员提供的培训项目：
o Management Trainees
o 管理培训生
o Hotel Employee
o 酒店正式员工
o Hotel School Trainees, etc
o 酒店学校实习生等
- Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
- 与能够协助提供高级或专业培训的专业人士取得联系。
- Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
- 确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。
- Produce monthly training reports for your Manager and the General Manager including:
- 为上级经理和总经理编制以下月度培训报告：
o Internal Training Programs conducted:
o 完成的内部培训项目：
n Topic
n 培训主题
n Who attended
n 参加人
n Number of people attended
n 参加人数
n Duration of training
n 培训时间
n Who trained
n 培训师
n Cost of delivery (including labor costs)
n 培训成本(包括人工成本)
n Anticipated return on investment and/or training goal
n 预计的收益和培训目标
o External training programs attended:
o 参加的外部培训项目：
n Who attended
n 参加人
n Number of people attended
n 参加人数
n Duration of training
n 培训时间
n Who trained
n 培训师
n Cost of delivery (including labor costs)
n 培训成本(包括人工成本)
n Anticipated return on investment and/or training goal
n 预计的收获和培训目标
GUEST EXPERIENCE宾客体验
- Liaise with other IHG Training Managers to share experiences and resources
- 与洲际酒店集团的培训经理们保持联系，交流经验，交换资源。
- Liaise with educational institutions conducting hospitality and training courses
- 同从事旅游服务和培训课程的教育机构保持联系。
- Maintain current information and records of suppliers of training resources and materials
- 更新培训资源和资料供应商的信息和记录。
RESPONSIBLE BUSINESS企业责任
- Delivers briefings of all internal programmes to executive management and department heads
- 为行政管理层和部门领导提供所有内部培训计划的介绍。
- Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager
- 按照地区人力资源总监和总经理的指示为本地区的工作效力。
- Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
- 为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。
- Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
- 向员工提供工作指导、咨询，必要时对其进行批评处分，并提供建设性反馈意见以便提高工作绩效
- Regularly communicates with staff and maintains good relations
- 定期与员工交流思想，保持良好的员工关系。
- Works with Superior in the preparation and management of the Department’s budget
- 和上级领导一起编制和管理部门预算
ACCOUNTABILITY责任范围
Number of employees supervised –
管理的员工
Direct Human Resources officer
直接 人力资源主管
Indirect Dept. training Coordinators & Trainers
间接 部门培训协调员&部门培训员
Annual Operating Profit/Payroll Budget –
年度经营利润和薪金预算
- Department Budget
- 部门预算
- Hotel Training Budget
- 酒店培训预算
Key Metrics –
主要绩效指标
- Departments Budget
- 部门预算
- Employee Satisfaction Survey
- 员工融入度调查
- Heartbeat
- 宾客心语报告
Decision Making Responsibilities (Decision Rights) –
决策职责(决策权)﹣
- Department Budget
- 部门预算
- Matters pertaining to Training & Development
- 与培训和发展相关的事宜
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills –
技能要求
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
- Corporate certification in training programs may be required such as GTC Registered Assessor, and Certified Assessment Center Assessor designations, etc.
- 可能要求具有公司的培训证书，如GTC注册评审员，认可的评估中心评审专员
- Proficient in the use of Microsoft Office
- 精通微软办公软件
- Problem solving, analytical, reasoning, motivating, organizational and training abilities.
- 具有解决问题，推理，号召，组织和培训能力
- Good writing skills
- 良好的写作技能
Qualifications –
学历
- Bachelor’s degree or Diploma in Human Resources or Training.
- 具有人力资源或培训的毕业证书
Experience –
经验
- 3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.
- 3年相关工作经验或相似的管理经验，或与此相当的教育与工作经验结合的背景
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