Job Posting Title
Customer Asst Representative III - Temporary
Agency
340 OKLAHOMA STATE DEPARTMENT OF HEALTH
Supervisory Organization
340 District 7
Job Posting End Date (Continuous if Blank)
July 22, 2025
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Part time
Job Type
Temporary
Compensation
Up to $19.71, based on education and experience
RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!!
Job Description
Location: Muskogee – 530 S 34th Street
Salary: up to $19.71, based on education and experience
Full Time /Part Time: Part time
Work Schedule: Monday-Friday
Primary Hours: 8:00am-5:00pm
Position Summary
A Customer Assistance Representative III – Temporary is responsible for maintaining a positive, empathetic, and professional attitude toward customers at all times, this position is responsible for providing assistance to customers seeking services and information at the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs.
Position Responsibilities /Essential Functions
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Knowledge, Skills, Abilities and Competencies
Knowledge, Skills, and Abilities required at this level include knowledge of office methods and procedures; of grammar, punctuation, and spelling; of mathematics; of basic bookkeeping procedures; of inventory techniques; of telephone procedures; of standard business communications; of current office technologies; Skill is required to operate office machines including computers. Ability is required to follow oral and written instructions; to establish and maintain effective working relationships with others; to establish and maintain filing systems; to analyze situations and make decisions in accordance with rules, laws, and regulations; provide good customer, interpersonal and communication skills.
Education and Experience
Education and Experience requirements at this level consist of one year of experience in clerical office work plus one year of experience in customer service, or an equivalent combination of education and experience.
Valued Knowledge, Skills, and Abilities
Knowledge, Skills, and Abilities required at this level include knowledge of state laws and rules concerning the business operations of the agency; of accounting principles and practices; of various types of business organizations; of office practices; of business arithmetic; of methods and techniques for conducting research; of training principles and techniques; and of supervisory principles and practices. Ability is required to read and interpret laws; to communicate effectively, both orally and in writing; to establish and maintain effective working relationships with others; to apply laws and rules to individual problems and situations; to organize and direct the work of others; and to construct various types of reports.
Physical Demands and Work Environment:
Work is typically performed within a climate-controlled setting with exposure to moderate noise level. Occasionally more extreme settings will be encountered. While performing the duties of the job, employee is required to: talk, stand, walk, and reach with hands and arms, carry light items, and drive an automobile. This position requires periods of sitting and daily use of computer and phone. Applicants must be willing to perform all job-related travel associated with this position. Occasional in and out of state overnight and weekend travel may be required.
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.
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