Group O

The Director of Quality Assurance is responsible for the strategic development, implementation, and improvement of quality assurance functions. This role also includes defining requirements within the business development function.

Key Responsibilities

Primary Responsibilities:

• Managing Supply Chain Quality Operations:
  • Configure the quality team to drive performance while meeting budgetary requirements.
  • Manage workload balance between corporate quality team members
  • Supervise employees.
  • Handle quality escalations.
  • Report to executive management on performance and compliance.
  • Review and act based on performance metrics.
• Overseeing the Quality Management System (QMS):
  • Guide system design and updates.
  • Develop standards and templates for document control.
  • Develop QMS processes.
  • Facilitate training for QMS users.
  • Oversee site quality assurance at all facilities.
  • Select and oversee the deployment of technology to support quality assurance.
  • Research and sponsor technology initiatives to support corporate quality and training.
  • Facilitate corrective and preventative actions.
  • Deliver technology and training to support corrective and preventative action activities.
  • Monitor corrective and preventative action activities.
• Continuous Improvement:
  • Facilitate continuous improvement initiatives.
  • Deliver technology and training to support continuous improvement activities.
  • Monitor continuous improvement activities.
• Compliance:
  • Monitor updates to quality standards.
  • Ensure compliance with quality standards.
  • Participate in Quality audits
  • Provide guidance to operations on compliance with quality standards.
  • Identify gaps in compliance with quality standards.
  • Manage internal audits:
    • Select and train internal audit teams.
    • Work with Executive Management in Schedule of internal audit activities.
    • Monitor audit findings and follow-up actions.
  • Third-party audits:
    • Schedule third-party audit activities.
    • Act as liaison to third-party auditors.
    • Monitor audit findings and follow-up actions.
• Process Quality Assurance
  • Review and update processes and work instructions.
  • Facilitate training for employees in processes and work instructions.
  • Maintain established metrics.
  • Oversee data collection for performance measurement.
• Quality Performance Measurement:
  • Validate relevant metrics.
  • Review data collection.
  • Review quality performance reporting.
• Business Development:
  • Participate in the business development process.

Secondary Responsibilities:

• Maintain a safe, clean, and orderly work area.
• Perform other duties as assigned.

Job Qualifications

Requirements:

• Education:
  • Bachelor’s degree or equivalent experience.
• Experience:
  • 10 years of auditing experience related to ISO 9001 or similar standards.
  • Experience with Continual Improvement methodologies and tools.

Desired Skills:

• Team management skills.
• Strong organizational skills.
• Strong verbal and written communication skills.
• Basic proficiency in Microsoft Office Suite.
• Ability to develop process flows and work instructions.
• Ability to write reports, business correspondence, and instructions.
• Ability to present information to managers, clients, suppliers, peers, and employees.
• Ability to follow work instructions and procedures.
• Excellent math skills.
• Analytical abilities.
• Problem-solving skills.

Desired Traits:

• Self-motivated.
• Strong attention to detail.
• Ability to work in a fast-paced, stressful environment.
• Ability to work with and meet deadlines.

Benefits

• Medical, Dental, Vision, and Life Insurance
• Flexible Spending Accounts (Medical and Dependent Care)
• 401(k) Plan with Company Match
• Generous Paid Time Off
• 10.5 Paid Holidays
• Career Development Opportunities

About Group O

At Group O, it’s our employees who we value most. That’s why we provide a supportive environment where employees are given every opportunity to excel. Group O offers a wide variety of careers with room for professional growth and advancement, and we are always looking for motivated individuals to join our team. At Group O, our employees’ health and well-being is equally as important as the work they perform. We back up that philosophy by providing a competitive benefits package that supports now and for their future.

In 1974, Bob Ontiveros saw an opportunity to live the American dream and build a company for himself and his family. 50 years later, the packaging company he originally founded out of the back of his station wagon - Group O is ranked by the United States Hispanic Chamber of Commerce as one of the top five Latino-owned businesses in the country. Group O has gained prestige for helping Fortune 500 companies like Samsung, Michelin, Caterpillar, and PepsiCo turn their most complex business challenges into centers of profitability and efficiency. Headquartered in Milan, IL, Group O employs over 1,200 employees.

Group O is committed to providing equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, and sexual orientation. If you require accommodations to participate in the job application process, please contact recruiting@groupo.com, we will work with you to meet your needs. Information provided by applicants will be treated with the utmost confidentiality. We respect your privacy and will handle your application data in accordance with our privacy policy.

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