IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.

We are currently looking for a motivated, passionate, and dynamic Customer Service Representative to join our team! This position will report to the Inside Sales Manager and will be based at our office in Denver, Colorado.

Do not miss the opportunity to join a broad family of people-centric professionals, thought leaders and rapid thinkers, entrepreneurs in spirit and status quo-fighters!

Job Summary

Are you ready to thrive in a dynamic, high-energy environment? As a Customer Service Representative, you'll be at the heart of our operations, responding to customer requests for orders, quotes, product inquiries, and stock checks with efficiency and precision. You'll excel in our fast-paced setting, skillfully multitasking while delivering top-notch customer service. If you're passionate about helping others and enjoy a lively work atmosphere, this is the perfect opportunity for you!

Principal Responsibilities

• Address customer inquiries about pricing, delivery schedules, and technical support with expertise and efficiency.
• Provide timely updates on the status of customer orders, ensuring clear and proactive communication.
• Resolve service issues, delays, and disputes, maintaining a high standard of customer satisfaction.
• Process and manage customer orders through EDI, fax, and phone using SAP in the near future
• Verify and confirm customer account details, pricing, terms, and delivery requirements to ensure accuracy.
• Monitor backorders and collaborate with production, purchasing, and distribution teams to ensure timely fulfillment.

Qualifications & experience

• Minimum 5 years of experience as a customer service representative
• A very professional manner and a demonstrated commitment to providing excellent customer service in previous roles – comfortable interacting with all levels of the organization
• Strong time management and follow-up skills, including, the ability to effectively balance quality and quantity of output
• Proficient with Microsoft Office with a focus on Excel and Outlook
• Demonstrated ability to effectively resolve customer issues and complaints patiently
• Strong written and verbal communication skills
• Good team player including the demonstrated ability to contribute to and foster a positive team environment
• Proficiency in ERP systems, particularly SAP, is highly desirable.

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com

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