About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. About the Team Our team plays a crucial role in ensuring the company’s success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you’ll be part of a team that’s developing new solutions to new challenges. It’s working fast, at scale, and we’re making a difference. We are looking for talents to join us on this exciting journey! Responsibilities Develop and implement strategies and solutions to optimize seller order and fulfilment processes. Work with third-party logistics providers and manage vendor relationships to ensure a smooth shopping experience for sellers. Collaborate with product, engineering, and operations teams to define requirements and priorities for order management systems and tools. Serve as the primary point of contact for sellers regarding integration-related inquiries, issues, and escalations, providing timely resolution and guidance. Monitor key performance metrics and analyze data to identify trends, insights, and areas for improvement in order processing and fulfilment operations. Develop and deliver training materials and resources to educate sellers on order management best practices and platform features. Spearhead cross-functional projects and initiatives to address operational challenges, improve workflows, and enhance the seller and customer experience.
Qualifications Must have a Master's degree or foreign equivalent degree in Computer Science, Engineering (any), Engineering Management, Business Administration, Logistics or a related field and 3 years of related work experience; OR a Bachelor's degree or foreign equivalent degree in Computer Science, Engineering (any), Engineering Management, Business Administration, Logistics or a related field and 5 years of post-bachelor’s, progressive related work experience. Of the required experience, must have 3 years of experience in each of the following: Project management, including working with cross-functional teams to design, develop, and implement data-driven business strategies in logistics and/or transportation; Analyzing large sets of data; building and maintaining datasets using ETL tools; and creating dashboards; Using SQL and/or Excel to create new metrics to monitor seller and/or buyer experience; Reporting to business leaders and external stakeholders on project status and timelines; and Researching, collecting, designing and drafting business requirement documents. Travel Requirement: Domestic and International travel required up to 15%. Type: Full time, 40 hours/week Location: Bellevue, WA Salary Range: $121600 - $232645 per year To Apply, click the apply button below. Contact lpresumes@tiktok.com if you have difficulty submitting resume through the website. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request #LI-DNI #IND-DNI
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